Property Services Coordinator

Expedock

Property Services Coordinator managing tenant and landlord inquiries remotely while ensuring compliance with UK housing regulations. Overseeing repairs, contractor relationships, and property safety inspections.

Posted 7/22/2026full-timeRemote • 🇵🇭 PhilippinesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in UK property management, ensuring compliance with housing regulations and effective contractor management. Proficient in utilizing property management software and maintaining high standards of tenant communication and service.

Highest-signal resume keywords

UK Property Management ExperienceKnowledge of UK Residential Housing RegulationsCloud-Based Property Software ProficiencyContractor Management and ComplianceStrong Diagnostic and Conflict-Resolution Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Property ManagementContractor Invoice ProcessingSafety Inspection TrackingJob Order AssignmentRegulatory Compliance Monitoring

Soft Skills

Exceptional Written CommunicationStrong Telephone Diagnostic SkillsConflict Resolution

Tools & Technologies

FixfloReapitArthur OnlineAppFolioYardiMicrosoft 365Google Workspace

Industry Keywords

Gas SafetyElectrical Safety RegulationsEPCHealth and Housing Safety Rating SystemAwaab’s Law

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Serve as the main point of contact for tenant and landlord repair inquiries via phone, email, and property management portals.
Perform basic diagnostic questioning over the phone/email to identify issue scopes before dispatching contractors.
Assign works orders to approved contractors, manage trade schedules, and track jobs through to completion.
Process contractor invoices and verify job completion sign-offs against quoted costs.
Track and schedule cyclical safety inspections, ensuring 100% compliance across key statutory areas (Gas Safety/CP12, EICR, EPC, Fire Safety, and Legionella).
Monitor and track reactive health and safety risks (including damp and mould cases in line with UK regulatory guidelines).
Log and archive all safety certificates, O&M manuals, and work logs within the CRM system.
Source, onboard, and maintain relationships with reliable regional contractors across the UK.
Ensure all contractors hold valid public liability insurance, certifications, and up-to-date compliance documentation.
Conduct post-repair follow-up calls with tenants to evaluate work quality and track contractor performance KPIs.
Manage initial tenancy onboarding utility notifications (gas, electric, water, and council tax transfers).
Coordinate property inventory checks, check-in/check-out reports, and end-of-tenancy maintenance works.
Maintain complete, audit-ready digital files in the company’s property management software.

Requirements

What you’ll need

2+ years of experience in UK property management, social housing, block management, or lettings coordination.
Solid understanding of UK residential housing regulations (Gas Safety, Electrical Safety Regulations, Awaab’s Law, EPCs, and Health and Housing Safety Rating System - HHSRS).
Comfortable using cloud-based property software (e.g., Fixflo, Reapit, Arthur Online, AppFolio, or Yardi), e-signature tools, and Microsoft 365/Google Workspace.
Dedicated, quiet home office environment with a reliable high-speed broadband connection.
Exceptional written and spoken English with strong telephone diagnostic and conflict-resolution skills.

Benefits

Comp & perks

HMO coverage and leave credits become available after three months of engagement.
Supportive Remote Environment: Work from home alongside a collaborative team that values growth and mutual success.
Structured Engagement & Training: Start strong with a structured engagement program and client-specific training designed to help you quickly master your assigned workflows.