Expana

Customer Success Manager

• Oversee a portfolio of clients to maximize their ROI and ensure a seamless experience with Expana.
• Facilitate smooth onboarding, training, and adoption of Expana’s platforms to help clients fully understand and utilize the service.
• Proactively engage with clients to understand their business goals and key performance indicators, translating insights into actionable successes.
• Continuously monitor client satisfaction and take immediate action to address any issues or concerns.
• Maintain regular contact with clients to provide best practices, share successes, and discuss business results.
• Keep organized, detailed records of client interactions and feedback to update management teams and support ongoing improvements.
• Provide daily support to resolve system issues and answer client questions promptly.
• Work closely with the sales team to identify and pursue additional opportunities within client organizations.
• Ensure adherence to ISO 27001 standards by attending required training and maintaining necessary documentation.

Client Success Executive