Exact Sciences

Customer Support

• Answer incoming phone calls from Exact Sciences Sales team and clients
• Act as point of contact for specialty clients
• Follow up on new provider orders and provide support as needed
• Onboarding support, as needed
• Investigate and resolve issues or problems for the sales field, providers, or other internal customers
• Manage and resolve customer complaints; identify and escalate high priority issues to management
• Work as a team to identify process improvements and document new procedures for growth
• Provide support to National Accounts
• Place outbound calls, as necessary
• Respond to voicemail and email inquiries
• Maintain current knowledge of changes to sales policies, organizational structure, and territory assignments, as well as communications on sales strategy and initiatives
• Support the Clinical Study team for order entry, issue resolution, and process improvement
• Support provider issues

Customer Support Specialist III – Bilingual

Account Executive

• Generate deep insight into local healthcare ecosystems and market landscape in order to identify opportunities to enhance the system of care and deliver improved patient outcomes through integration of Exact Science’s solutions.
• Analyze the treatment journey across the local system of care in order to identify account opportunities to work with HCPs to improve clinical decision making and deliver better patient and population health outcomes in the context of EXAS current and future pipelines.
• Build a network of relationships within accounts in order to gain insight into system, customer and patient unmet needs, including clinical stakeholders and administrators, and diligently captures information on customer interactions using the Customer Relationship Management (CRM) database, including point of contact (POC) information, sales call activities, market intelligence, funnel development and other data points.
• Synthesize data from a range of formal and informal sources to understand the evolving and dynamic local care system, leveraging available tools and resources such as Engage (CRM), Excel, Tableau and available research to make data-driven decisions on account potential and opportunities in order to focus effort, including working across the Market team.
• Develop and implement business and account plans to increase the visibility and awareness of the Company’s products and maximize opportunities and sales growth.
• Create business and account plans based on opportunities to drive acceptance of Cologuard and other Exact Sciences solutions to enhance clinical decision making and the effectiveness of the system of care.
• Lead the implementation of these business and customer plans to devise and implement customer-specific pre-and post-call engagement approaches that evaluate and address customer needs, in collaboration with a range of internal stakeholders including Screening Advocate (SA), Medical Affairs and Marketing.
• Inform, educate and enable target physician and stakeholder groups about Exact Sciences products and value propositions to equip them to make informed decisions about treatment choices and patient resources and highlight the importance of screening to the customer, drawing on approved clinical studies and marketing aids.
• Proactively drives business growth by focusing on customers with highest potential and proactively initiating connections to uncover unmet needs and opportunities.
• Seeks regular feedback from customers about their experience, service, satisfaction and perceived value of working with Exact Sciences.
• Leads the successful implementation of account plans through collaboration and coordination with key internal stakeholders to develop and execute strategies, enhance customers satisfaction, improve patient outcomes and business opportunities for Exact Sciences.
• Ensures execution of targeted tactics to deliver business goals in coordination and orchestration with a wider range of internal cross-functional stakeholders, including Account Managers, Area Manager, Marketing, Sales Operations and Internal Sales Support.
• Communicates a clear and compelling description of customer needs and opportunities to internal stakeholders in order to mobilize resources and shape solutions to address current and future customer needs.
• Ensures that the team conducts business to the highest ethical and professional standards, consistent with Exact Sciences guidelines and policies and regulatory requirements and upholding the company mission and value through accountability, innovation, integrity, quality and teamwork.
• Strong verbal and written communication skills including strong questioning and listening skills.

Sales Representative

Full-stack Engineer

• Demonstrate strong working knowledge, skills, and understanding of practices for complex programs and initiatives demonstrating creativity and substantial understanding of specialized techniques, processes, procedures.
• Troubleshoot issues and problems of medium complexity for major software applications; break down complex tasks, make reasonable decisions, investigate and fix bugs, and operate independently.
• Initiate independent designs that impact and influence the department’s delivery and approach.
• Lead reviewing design alternatives, problems, and solutions with an eye on limiting the need for later problem solving.
• Consistently influence and make significant decisions within a project, demonstrating good judgment in selecting methods and techniques for obtaining solutions based in a solid understanding of business strategy and best practices with minimal instructions for difficult or unpredictable situations.
• Contribute individual capabilities to the achievement of group objectives, and work effectively with others in a group setting. This includes mentoring, coaching, and technical guidance for junior members of the team.
• Build successful internal and external partnerships with peers, SMEs, stakeholders, and decision-makers.
• Communicate clear and concise project plans/designs and status updates for a project.
• Ability to work nights and/or weekends, as needed.

Senior Software Engineer

Content Manager

• Work with the product, UX, legal review, and delivery teams to produce insightful content strategy plans, taxonomies, tagging strategies, content maps/matrices, and shepherding content through the governance processes.
• Researching and staying up to date on the latest developments in terms of search engine optimization, content trends and consumer behavior.
• Ensuring quality and consistency across content.
• Support the writing, edit, testing, and improvement of content that makes our products and experiences easier to use across Exact Sciences products and experiences.
• Auditing experiences to help understand and assess the content and be able to provide strategic recommendations for moving forward.
• Facilitate the collaborate and influence design decisions with multiple team members, including product, UX, development, copywriting, and key stakeholders.
• Create inclusive content strategies to foster a welcoming environment regardless of background, sexual orientation, gender expression, religion or ethnicity, and model these behaviors for the organization.
• Document content and approvals according to established processes.
• Create process and policy documents including governance guides.
• Help facilitate design sessions, ideation of product, design reviews, and appropriate sprint ceremonies and processes.
• Understand and prioritize problems, opportunities, and solutions that contribute to the product roadmap, strategy, and vision leveraging data, research, industry trends, and BU objectives.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Ability to effectively manage legal reviews and feedback cycles.

Senior Content Strategist, Communications

Manager

• Support the design and implementation of Precision Oncology products and services
• With program management, team and stakeholder partnerships, oversee business-critical program milestones and timelines for product and service delivery
• Partner with internal stakeholders to synthesize requirements and deliver on differentiated product roadmaps and supportive solutions and services
• Develop and deliver compelling presentations to convey product and service delivery plans to a broad set of stakeholders
• Contribute to product/program success through ensuring awareness and availability of the people, budget, and other resources required to execute program objectives
• Delegate effectively to other functions to meet program goals and deadlines; motivate and lead teams of cross-functional resources in a matrixed organization with competing priorities, with or without direct authority or reporting relationships
• Cultivate effective relationships at all levels of the organization including, but not limited to, corporate strategy team members, initiative team members (core and extended), functional managers, commercial organization, key opinion leaders, stakeholders, and partners
• Remove barriers to team progress and resolve conflicts within the team and outside of the team
• Promote an open, collaborative environment built on trust to foster positive teamwork
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork
• Support and comply with the company’s Quality Management System policies and procedures
• Maintain regular and reliable attendance
• Ability to act with an inclusion mindset and model these behaviors for the organization
• Ability and means to travel between Exact Sciences locations
• Ability to travel 30% of working time away from work location, may include overnight/weekend and international travel

Lead Precision Oncology Product Delivery Manager

• Generate deep insight into local healthcare ecosystems and market landscape
• Analyze the treatment journey across the local system of care
• Build a network of relationships within accounts
• Synthesize data from a range of formal and informal sources
• Develop and implement business and account plans
• Create business and account plans based on opportunities
• Inform, educate and enable target physician and stakeholder groups
• Proactively drives business growth by focusing on customers with highest potential
• Communicates a clear and compelling description of customer needs and opportunities