Customer Support Specialist III – Bilingual

Exact Sciences

Customer Support Specialist supporting Exact Sciences by managing client inquiries and providing solutions. Focusing on patient and provider communications in a healthcare-oriented environment.

Posted 4/30/2026full-timeRemote • Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $42,000 - $62,400 per yearWebsite

About the role

Key responsibilities & impact

Answer incoming phone calls from Exact Sciences Sales team and clients
Act as point of contact for specialty clients
Follow up on new provider orders and provide support as needed
Onboarding support, as needed
Investigate and resolve issues or problems for the sales field, providers, or other internal customers
Manage and resolve customer complaints; identify and escalate high priority issues to management
Work as a team to identify process improvements and document new procedures for growth
Provide support to National Accounts
Place outbound calls, as necessary
Respond to voicemail and email inquiries
Maintain current knowledge of changes to sales policies, organizational structure, and territory assignments, as well as communications on sales strategy and initiatives
Support the Clinical Study team for order entry, issue resolution, and process improvement
Support provider issues

Requirements

What you’ll need

High School Diploma or General Education Degree (GED)
4+ years of customer service experience, preferably in an inbound/outbound contact center in the healthcare industry
4+ years of experience working in a sales or customer service environment specialized in providing an exceptional customer experience
Must be 18 years of age or older
Authorization to work in the United States without sponsorship
Demonstrated ability to perform the Essential Duties of the position with or without accommodation

Benefits

Comp & perks

paid time off (including days for vacation, holidays, volunteering, and personal time)
paid leave for parents and caregivers
a retirement savings plan
wellness support
health benefits including medical, prescription drug, dental, and vision coverage

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer serviceproblem solvingcommunicationteamworkprocess improvementissue resolutioncomplaint managementorganizational skillssupportonboarding

Certifications

High School DiplomaGeneral Education Degree (GED)