Support Engineer

• Interact with and support customers, partners, and field service engineers for Evolv Express weapon detection systems and analytics portal
• Diagnose and resolve technical issues; implement solutions addressing root causes
• Use Service Cloud or similar platforms to manage and document support tickets and issue tracking
• Assist with scheduled remote system upgrades and maintenance
• Escalate complex issues and collaborate with internal teams for troubleshooting
• Support integrations with third-party security applications and platforms
• Maintain detailed records of customer interactions and technical resolutions in Evolv Service and Support Platform
• Report to Technical Support Manager and contribute to team culture of trust and collaboration
• Participate in training, onboarding, and continuous learning to improve service delivery

Technical Support Associate

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