Everseen

Senior Operations Manager

Everseen

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Senior

Tech Stack

AnsibleDockerLinuxPMP

About the role

  • Manages and leads the region reporting to them from both an operational and strategic perspective.
  • Has overall responsibility for the successful operation of the region’s deliverables.
  • Deals with all capacity planning activities.
  • Sets strategy and takes key decisions for the success of the region.
  • Works with senior leadership to set strategic goals for their team.
  • Responsible for the governance of the region. Acts as a point of escalation for both the team, internal and external stakeholders.
  • Project Management and Execution
  • Oversees the development and execution of project plans, ensuring tasks, milestones, risks, and issues are effectively managed.
  • Serves as the primary point of contact for project-related queries, coordinating with both internal and external stakeholders.
  • Leads multiple customer projects from inception to completion, ensuring alignment with project scope and timelines in collaboration with sales, engineering, and product teams.
  • Helps the team to identify creative and robust solutions to address project risks and issues, ensuring minimal impact on project timelines and deliverables. Support customer calls where necessary.
  • Technical Implementation and Support
  • Manages the technical onboarding and deployment process for customers, with a focus on seamless installations of software solutions.
  • Troubleshoots technical issues and provide timely solutions to ensure consistent and reliable service delivery.
  • Act as a technical resource, providing insights and addressing challenges related to software, networking, and system integration.
  • Cross-functional Collaboration and Communication
  • Works closely with sales, product development, and engineering teams to support project goals and customer satisfaction.
  • Provides regular project updates, distribute meeting notes, and maintain transparency with all stakeholders.
  • Liaises with the VP of Operations to report on project status, issues, and opportunities for process improvements.
  • Documentation and Knowledge Management
  • Ensures that all technical and project documentation is complete, accurate, and accessible to relevant stakeholders.
  • Contributes to the development of best practices for project management and technical processes within the region.
  • Customer Relationship Management
  • Builds strong relationships with regional customers, ensuring their needs are met and fostering long-term partnerships.
  • Travel up to 30% to meet with customers across the region, facilitating successful project implementations and ongoing support.
  • Fosters a culture of collaboration and continuous learning by organizing training sessions, workshops, and knowledge-sharing sessions.

Requirements

  • 8+ years experience in in a technical program management or solution engineering role working with projects in a global matrixed organisation.
  • Strategically leading and motivating a team. Managing team performance, KPIs etc. Enabling the One Team + Team Builder​ approach.
  • Proactive self-starter with the capacity to engage in multiple initiatives concurrently. Adaptable to changing project requirements and able to anticipate and address potential issues promptly.
  • Keen interest in Everseen's technology solutions, comfortable discussing them at a high level, and staying updated with the latest developments.
  • Strong technical proficiency in Linux, Docker/Podman, networking, and automation tools such as Ansible.
  • Proficiency with project management software, including Microsoft 365, Jira, and Teamwork.
  • Demonstrates initiative, drive, and self-motivation in taking full ownership of the function / specialism, ensuring accountability and fostering a no-blame culture conducive to continuous improvement.
  • Possesses in-depth problem-solving skills and exercises good judgment, capable of navigating and resolving complex situations effectively.
  • Highly organized with excellent organizational skills and meticulous attention to detail, ensuring accuracy and precision in project execution and documentation.
  • A relevant degree qualification is preferred.
  • A Project Management qualification (Prince2, PMP etc.) is preferred.
  • Travel Readiness: Willingness to travel as needed for client meetings, project kick-offs, or other project-related activities, which may be up to a maximum of 30% of your working time.