Everseen

DevOps Engineer

• Everseen: A leader in vision AI solutions for the world’s leading retailers.
• The Role
• As a DevOps engineer you will provide L3 support across Edge/on‑prem and cloud troubleshooting to resolve escalated incidents and collaborate with senior engineers and Product to validate fixes and prevent recurrences.
• Having a good understanding of our product, its components and their interactions is essential in troubleshooting and problems remediation. Good Linux administration (RHEL primarily, plus Ubuntu) and OpenShift/Kubernetes experience are essential.
• You will build lightweight automations (Python, Bash, Ansible) to reduce Operations (Customer Deployment) issues. When not handling L3 work, you’ll execute safe cloud deployments and upgrades via existing GitOps/IaC pipelines (Flux, Ansible, Terraform), offering feedback and minor adjustments. You’ll maintain and tune Alertmanager rules and improve Grafana dashboards to ensure actionable, low‑noise alerting with Prometheus/Grafana.
• You will automate and improve SOPs, and support knowledge sharing through workshops, training, and clear documentation, contribute to infrastructure testing and security/vulnerability remediation with the DevOps engineering and Security teams.

DevOps Engineer II

Program Manager

• Act as the primary point of contact for software deployment and incident response.
• Responsible for coordinating the end-to-end delivery of software and services.
• Ensure incidents, issues, and customer commitments are managed effectively and resolved to a high standard and within agreed timelines.
• Work closely with Technical Solutions Engineers assigned to the customer.
• Collaborate with Sales, Product, and Engineering teams to drive resolution and align priorities.
• Lead root cause analysis and post-incident reviews.
• Identify underlying issues and drive corrective and preventative actions to improve system stability, software delivery quality, and customer experience.

DevOps Engineer II

Program Manager II – Software Deployment, Support Coordination