Everseen

Customer Success Manager

• Influence a portfolio of enterprise retail accounts to foster long-term, successful partnerships.
• Serve as the primary retail SME and advocate for the client within the company.
• Conduct regular business reviews (QBRs) to assess progress, report on value realization, and strategize on future goals.
• Support the full customer journey through data analysis, insights, and recommendations, ensuring a smooth effective implementation and utilization of our AI solutions.
• Proactively drive user adoption and engagement by providing training, best practices, and continuous support.
• Monitor key KPIs and work cross-functionally to develop data-driven strategies to mitigate risk and increase engagement.
• Collaborate with clients to define, measure, and achieve a clear return on investment (ROI), ensuring value realization of at least 3x the SaaS fees.
• Identify outliers in performance and value, and collaborate with cross-functional teams and the customer to develop and execute recovery plans.
• Identify and qualify opportunities for account expansion and upsells in collaboration with the Sales team.
• Ensure high retention rates and support the renewal process for your portfolio.
• Advocate for the customer by providing feedback to Product and Engineering teams to inform the product roadmap.
• Develop a deep understanding of the client’s specific retail challenges and strategic priorities.
• Act as a subject matter expert on both our vision AI platform and its application within the retail industry.
• Translate complex technical concepts into clear business value for a range of client stakeholders, from store managers to executives.
• Systematically gather, analyze, and present customer feedback and sentiment to internal SLT, Product, and Operations teams to drive continuous improvement.

• Influence a portfolio of enterprise retail accounts to foster long-term, successful partnerships.
• Serve as the primary retail SME and advocate for the client within the company.
• Conduct regular business reviews (QBRs) to assess progress, report on value realization, and strategize on future goals.
• Support the full customer journey through data analysis, insights, and recommendations.
• Proactively drive user adoption and engagement by providing training, best practices, and continuous support.
• Monitor key KPIs and work cross-functionally to develop data-driven strategies.
• Collaborate with clients to define, measure, and achieve a clear return on investment (ROI).
• Identify outliers in performance and value, and collaborate with cross-functional teams and the customer to develop and execute recovery plans.
• Identify and qualify opportunities for account expansion and upsells in collaboration with the Sales team.
• Ensure high retention rates and support the renewal process for your portfolio.
• Advocate for the customer by providing feedback to Product and Engineering teams to inform the product roadmap.
• Develop a deep understanding of the client’s specific retail challenges and strategic priorities.
• Act as a subject matter expert on both our vision AI platform and its application within the retail industry.

Security Engineer

• Work closely with Infrastructure and Security teams
• Build, automate, and operate across a modern cloud, network, and on-premises stack
• Direct ownership of hardening environments and improving detection coverage

IT Support

• Manage the full lifecycle of user-generated tickets using our internal Service Desk, from initial response to final resolution.
• Respond to requests for technical assistance in person, via phone, chat, and email, ensuring clear communication and timely follow-up.
• Identify, escalate, and redirect issues requiring urgent attention or specialized resources to ensure efficient problem resolution.
• Diagnose and resolve technical hardware and software issues across various platforms, including laptops, desktops, mobile devices, and servers (Windows, Linux, MacOS, Android, iOS).
• Handle all technical aspects of employee onboarding and offboarding, including account creation, hardware provisioning, and access management within Microsoft 365 and other systems.
• Identify and fix local network issues to ensure stable connectivity for users.
• Develop a deep understanding of our proprietary solution and hardware stack used in our self-checkout demo area.
• Provide hands-on technical support for internal teams using the demo area, both locally and at conferences.
• Manage local IT assets, including inventory tracking, deployment, and maintenance.
• Help create and update training manuals and documentation for new and revised software and hardware.
• Inform management of recurring problems to contribute to long-term solutions.
• Prepare and deliver activity and status reports.

IT Support Administrator II

DevOps Engineer

• Everseen: A leader in vision AI solutions for the world’s leading retailers.
• The Role
• As a DevOps Engineer III, you will be part of the L3 support team for Operations across Edge/on‑prem and cloud, owning complex incidents end‑to‑end: triage, deep‑dive debugging, root‑cause analysis, remediation, and follow‑ups.
• Having a good understanding of our product, its components and their interactions is essential in troubleshooting and problems remediation. Strong Linux administration (RHEL primarily, plus Ubuntu) and OpenShift/Kubernetes expertise are essential.
• To reduce Operations (Customer Deployment) issues, you will build targeted automations (Python, Bash, Ansible) and automate new and existing SOPs used by Operations.
• You will execute safe cloud deployments and upgrades via GitOps and IaC pipelines (Flux, Ansible, Terraform) on AKS and GKE—coordinating validation and rollback plans—and contribute to the maintenance of existing GitLab CI/CD pipelines together with the DevOps engineering teams.
• You will design and continuously refine Alertmanager rules and standardize actionable Grafana dashboards with Operations, ensuring effective use of Prometheus metrics and logs (Grafana Alloy, Thanos).
• Beyond day‑to‑day operations, you’ll apply deep DevOps, CI/CD, and infrastructure automation expertise, drive best practices, share knowledge through workshops and mentoring, write and maintain documentation and SOPs (Standard Operating Procedure), test infrastructure, and collaborate across teams to optimize systems and workflows.