Everseen

Program Manager

• Accountable for the successful execution, management, and delivery of customer projects, ensuring adherence to scope and schedule.
• Create, maintain and update project plans, tracking all tasks, milestones, risks, and issues throughout the delivery process.
• Managing and owning all projects for three customers.
• Take full ownership of a number of customer projects, managing all aspects of these projects from initiation to completion.
• Lead all customer communication, fostering a close working relationship.
• Serve as the primary point of contact for customer inquiries and concerns.
• Track customer-facing tasks to ensure visibility and accountability.
• Provide innovative and effective solutions to address challenges encountered during project execution
• Collaborate cross-functionally to deliver projects within agreed scope and timelines, engaging with internal teams such as product development, implementation, and customer support.
• Work closely with the Sales team and senior members of the delivery team to manage customer expectations regarding project delivery, providing regular updates on project progress.
• Coordinate all reporting with sales, customer success and data teams.
• Access historical project data to facilitate accurate forecasting and decision-making.
• Assist with coordinating system performance analysis with technical and data teams, ensuring the successful integration and functionality of customer systems.
• Create and coordinate Jira tickets to track project tasks internally across delivery and other departments, maintaining project updates in Salesforce.
• Utilize technical expertise to translate customer requirements into actionable features for technical teams.
• Assist with the management ongoing deployments and upgrades, integrating them seamlessly into existing projects. Ensure deployments are completed on time and within scope.
• Collaborate with customers to test and validate new features, gathering feedback for improvement.
• Work closely with Product Teams to incorporate customer feedback into product development.

Program Manager II

Human Resources

• Liderar, impulsar y gestionar iniciativas de cultura y desarrollo organizacional
• Crear, dar forma y liderar iniciativas estratégicas de recursos humanos
• Servir como asesor estratégico para líderes senior en áreas de personas y organización
• Diseñar, liderar e implementar estrategias de recursos humanos a largo plazo alineadas con los objetivos comerciales
• Gobernar el riesgo de recursos humanos, cumplimiento y prácticas éticas
• Liderar el equipo de recursos humanos basado en Serbia

HR Manager

• Shape and lead the people strategy for our Serbia location and a key business function.
• Partner directly with senior leaders to drive culture, performance, and organizational effectiveness.
• Own everything from workforce strategy and leadership development to complex employee relations and governance.
• Lead culture and organizational development initiatives: track engagement results and drive action planning for the site.
• Serve as a strategic advisor to senior leaders on employee relations matters, leadership effectiveness, team dynamics and difficult conversations.
• Design and implement long-term HR and workforce strategies aligned with business goals.
• Oversee talent planning and leadership development for critical roles.

Program Manager II

HR Manager

Senior HRBP