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About the role
Key responsibilities & impact- Influence a portfolio of enterprise retail accounts to foster long-term, successful partnerships.
- Serve as the primary retail SME and advocate for the client within the company.
- Conduct regular business reviews (QBRs) to assess progress, report on value realization, and strategize on future goals.
- Support the full customer journey through data analysis, insights, and recommendations.
- Proactively drive user adoption and engagement by providing training, best practices, and continuous support.
- Monitor key KPIs and work cross-functionally to develop data-driven strategies.
- Collaborate with clients to define, measure, and achieve a clear return on investment (ROI).
- Identify outliers in performance and value, and collaborate with cross-functional teams and the customer to develop and execute recovery plans.
- Identify and qualify opportunities for account expansion and upsells in collaboration with the Sales team.
- Ensure high retention rates and support the renewal process for your portfolio.
- Advocate for the customer by providing feedback to Product and Engineering teams to inform the product roadmap.
- Develop a deep understanding of the client’s specific retail challenges and strategic priorities.
- Act as a subject matter expert on both our vision AI platform and its application within the retail industry.
Requirements
What you’ll need- Previous experience of working with AI-powered SaaS solutions is beneficial along with an understanding of retail operations, particularly in areas like loss prevention, inventory management, or supply chain.
- Proficiency in analyzing and interpreting data using tools like Microsoft Excel or PowerBI.
- Exceptional communication and presentation skills, with a proven ability to convey complex technical ideas to diverse audiences.
- Demonstrated problem-solving capabilities with experience managing and de-escalating complex customer issues.
- A proactive, self-starter mentality suited for a dynamic, fast-paced technology company and a genuine passion for the retail industry.
- Bachelor’s degree in a business-related field; equivalent professional experience will be strongly considered.
- Ability to travel up to 50% is required for this role.
- 3+ years of experience in Customer Success or a related field, with a proven track record of managing large, enterprise-level accounts is preferred
- Knowledge of security standards/frameworks such as ISO/IEC 27001, ISO/IEC 27701, SOC2, NIST, CSA, OWASP is preferred
Benefits
Comp & perks- Everseen is committed to creating a safe environment for all employees
- Zero tolerance policy for bias and discrimination of any kind
- Work environment without offensive, hostile or intimidating conduct
- Opportunities to grow careers
- Opportunity for belonging and authenticity
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisdata interpretationMicrosoft ExcelPowerBIAI-powered SaaS solutionsloss preventioninventory managementsupply chainproblem-solvingcustomer success
Soft Skills
communication skillspresentation skillsproblem-solving capabilitiesproactive mentalityself-starter mentalitycustomer advocacycollaborationstrategic thinkingrelationship managementde-escalation
Certifications
Bachelor's degreeISO/IEC 27001ISO/IEC 27701SOC2NISTCSAOWASP