Everly Health

Operations

• Own the end-to-end operations strategy and performance across Cx, PMO, Client Operations, and Print Communications, with clear goals for NPS, SLAs, quality, and productivity.
• Translate company and functional strategy into an operating plan, including organizational design, capability roadmap, and annual plans for the operations portfolio.
• Establish an AI-first, automation-forward operating model that uses technology to reduce manual work, improve consistency, and increase leverage across teams.
• Partner with Finance to build and manage budgets, forecast operational capacity, and ensure the organization meets cost and margin targets while protecting service levels.
• Lead and develop a high-performing leadership bench across Cx, PMO, Client Ops, and Print Comms, with clear charters, ownership, and success metrics for each team.
• Own the service delivery model for all customer touchpoints—from inbound support and issue resolution to program execution and print communications—ensuring consistent, brand-aligned experiences.
• Oversee the PMO as the central engine for cross functional launch of customer programs.
• Ensure Client Ops tightly manages customer commitments and program success.
• Lead a Print Comms team that consistently delivers high quality, accurate communications in a timely and scalable manner.
• Lead a Cx team that effectively represents Everlywell and its customers in its interactions with patients, including inbound and outbound communications, patient experience, care navigation support, client reporting, and service operations—ensuring high-quality, compliant, and efficient interactions across all touchpoints.
• Transform Cx and the other teams through an AI-first, automation-forward operating model that uses technology to reduce manual work, improve consistency, and increase leverage.
• Ensure teams are tightly aligned to commercial commitments with clear playbooks for success.
• Build and maintain an operating cadence that drives transparency, accountability, and rapid issue resolution across all operations functions.
• Work closely with Clinical, Compliance, and Legal to ensure operational processes and communications meet regulatory, privacy, and quality standards.
• Partner with Product and Engineering to ensure tools and systems are optimized to deliver successfully for customers and their patients.
• Build and maintain a robust metrics and analytics framework across Cx, PMO, Client Ops, and Print Comms to systematically measure performance and drive improvement.
• Partner with Analytics and Finance to develop tools that provide real-time visibility into operational health and its impact on revenue, margin, and customer outcomes.
• Transform the team into an integrated, technology-optimized, customer and patient delivery and success engine.
• Attract, develop, and retain top operational talent across all levels; ensure strong succession plans and leadership depth in Cx, PMO, Client Ops, and Print Comms.
• Build a culture grounded in clarity, accountability, and coaching, where teams understand how their work ladders up to company goals and are empowered to propose and test improvements.
• Model Everlywell’s values in all decisions and communications and foster an inclusive environment across team members.

VP, Operations

Manager

• Own member engagement strategy across key channels, with telemarketing / live agent outreach as a critical lever alongside IVR, SMS, email, direct mail, and related touchpoints.
• Design end-to-end engagement journeys that improve member activation and action across use cases such as opt-in, kit activation, kit return, visit scheduling, and downstream follow-through.
• Build segmentation, messaging, and channel strategies tailored to health plan populations including Medicare Advantage, Medicaid, Commercial ACA, and other relevant lines of business.
• Partner with Analytics, ML / AI, and operations teams to build targeting approaches, decision frameworks and reporting that help us understand what is and is not working across programs, with particular focus on telemarketing and live agent outreach performance.
• Help shape how predictive models and ML-driven recommendations can be used to prioritize outreach, improve telemarketing targeting, optimize outreach cadence and channel selection, and increase member action rates.
• Lead A/B testing and optimization across messaging, scripts, creative, timing, sequencing, and channel mix, with particular attention to what improves connection and conversion in telemarketing and phone-based outreach.
• Partner with teams responsible for scripts, templates, print, digital comms, and implementation to ensure engagement strategy is translated into effective, compliant execution.
• Partner with client-facing and commercial teams to bring engagement strategy into health plan conversations early, helping shape program design, channel approach, and performance expectations upfront.

Senior Manager, Member Engagement – Optimization

Product Designer

• Scalable consumer experiences: designing web experiences that are intuitive, conversion-focused, and built to scale across our growing product portfolio
• Design system development: building and documenting Figma components and patterns that bring our refreshed brand to life
• High-fidelity craft: delivering polished UI, interactive prototypes, and production-ready specs that set the bar for quality
• Cross-functional partnership: collaborating with product, engineering, and brand to shape solutions and ship work that moves the needle
• User insight integration: conducting usability tests, synthesizing feedback, and iterating designs based on real user behavior

Senior Visual Product Designer

Content Marketing Manager

• Support Everlywell on a flexible, as-needed basis
• Researching, drafting, and editing clinical content for accuracy and audience for patients, providers, and general consumers
• Creating or refining scripts tied to diagnostic results and clinical care programs
• Reviewing and updating existing content for clinical accuracy, health literacy, and alignment with current guidelines
• Supporting product detail pages, blog posts, engagement communications, and patient-facing care plan language
• Conducting targeted literature reviews and telehealth industry research to support new or evolving clinical programs and topic areas
• Translating clinical requirements into clear, usable program summaries or workflow visuals
• Identifying gaps in existing clinical documentation and recommending improvements
• Supporting training and reference materials for internal teams or healthcare providers

VP, Operations

Senior Manager, Member Engagement – Optimization

Senior Visual Product Designer

Medical Content Specialist – Contract