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Certified Medical Assistant – Contract, Part Time
Everly HealthRemote Certified Medical Assistant providing support for virtual patient care. Assisting patients throughout telehealth processes including check-ins and vital sign measurements.
About the role
Key responsibilities & impact- Assist patients with connecting to telehealth video visits and troubleshooting technical issues
- Guide patients through the virtual intake process, ensuring a seamless experience
- Collect and document vital signs, medical history, and medication reconciliation
- Administer and complete screening questionnaires as part of patient intake
- Handle inbound calls, assess patient needs, and provide appropriate guidance
- Offer live phone support to answer questions and address concerns before appointments
- Proactively manage patient care workflows from initial outreach to case resolution
- Escalate abnormal or elevated vital signs, medical history concerns, or other clinical concerns to RNs
- Accurately document all patient interactions using electronic health records (EHR) including but not limited to AthenaOne and Healthie; document all calls through platforms including Salesforce; utilize phone call scripts and EHR macros
- Index patient cases based on screening results and vital signs for follow-up and prioritization
Requirements
What you’ll need- Minimum 3- 5 years of experience as a Certified Medical Assistant (remote CMA experience preferred)
- Medical Assistant Certification through AAMA, AMT, NHA, or NCCT
- High school diploma or equivalent (higher education is a plus)
- Experience handling high call volumes in a fast-paced environment
- Familiarity with EHR systems for documentation. AthenaOne experience preferred.
- Tech-savvy with the ability to quickly adapt to new platforms, including Slack and Google Suite
- Strong oral, written, and interpersonal communication skills
- Proven ability to work successfully with diverse patient populations
- Ability to work independently and effectively prioritize tasks
Benefits
Comp & perks- Flexible scheduling options including day, evening, and PRN shifts
- Opportunity to make a meaningful impact in healthcare
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
patient intakevital signs collectionmedical history documentationmedication reconciliationscreening questionnairescase resolutionEHR documentationcall handlingpatient care workflowstelehealth support
Soft Skills
communication skillsinterpersonal skillsindependent worktask prioritizationadaptabilityproblem-solvingcustomer serviceattention to detailempathyteam collaboration
Certifications
Certified Medical AssistantAAMA certificationAMT certificationNHA certificationNCCT certification