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Certified Medical Assistant – Contract, Part Time
Everly HealthRemote Certified Medical Assistant providing support for virtual patient care. Assisting patients throughout telehealth processes including check-ins and vital sign measurements.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
patient intakevital signs collectionmedical history documentationmedication reconciliationscreening questionnairescase resolutionEHR documentationcall handlingpatient care workflowstelehealth support
Soft Skills
communication skillsinterpersonal skillsindependent worktask prioritizationadaptabilityproblem-solvingcustomer serviceattention to detailempathyteam collaboration
Tools & Technologies
AthenaOneHealthieSalesforceEHR systemsSlackGoogle Suitephone call scriptsEHR macrostelehealth platformsremote communication tools
Certifications & Qualifications
Certified Medical AssistantAAMA certificationAMT certificationNHA certificationNCCT certification
Industry Keywords
telehealthpatient careclinical concernshealthcaremedical assistancepatient populationscall volume managementremote healthcarepatient supporthealthcare documentation
About the role
Key responsibilities & impact- Assist patients with connecting to telehealth video visits and troubleshooting technical issues
- Guide patients through the virtual intake process, ensuring a seamless experience
- Collect and document vital signs, medical history, and medication reconciliation
- Administer and complete screening questionnaires as part of patient intake
- Handle inbound calls, assess patient needs, and provide appropriate guidance
- Offer live phone support to answer questions and address concerns before appointments
- Proactively manage patient care workflows from initial outreach to case resolution
- Escalate abnormal or elevated vital signs, medical history concerns, or other clinical concerns to RNs
- Accurately document all patient interactions using electronic health records (EHR) including but not limited to AthenaOne and Healthie; document all calls through platforms including Salesforce; utilize phone call scripts and EHR macros
- Index patient cases based on screening results and vital signs for follow-up and prioritization
Requirements
What you’ll need- Minimum 3- 5 years of experience as a Certified Medical Assistant (remote CMA experience preferred)
- Medical Assistant Certification through AAMA, AMT, NHA, or NCCT
- High school diploma or equivalent (higher education is a plus)
- Experience handling high call volumes in a fast-paced environment
- Familiarity with EHR systems for documentation. AthenaOne experience preferred.
- Tech-savvy with the ability to quickly adapt to new platforms, including Slack and Google Suite
- Strong oral, written, and interpersonal communication skills
- Proven ability to work successfully with diverse patient populations
- Ability to work independently and effectively prioritize tasks
Benefits
Comp & perks- Flexible scheduling options including day, evening, and PRN shifts
- Opportunity to make a meaningful impact in healthcare