everii Group

Customer Support

• Onboarding and training in tools with support from the team
• Customer communication and handling inquiries
• Independent work within the software solutions
• Forwarding tickets to the appropriate team
• Ensuring customer satisfaction

Customer Support Manager

Full-stack Engineer

• Feature development: Designing, implementing and rolling out new features for MOCO — from concept to deployment.
• Quality & testing: Automated tests, code reviews and continuous improvement of code quality and developer experience (DX).
• APIs & integrations: Further development of our APIs (REST/GraphQL) and integration with external services.
• Operations & monitoring: Responsible for stable, secure releases; troubleshooting across our CI/CD pipelines.
• Collaboration: Close cooperation with Design and Product — short feedback loops and data- and user-centered decision making.

Software Engineer – SaaS

Sales

• Acquiring new B2B customers and maintaining existing business relationships
• Active in outbound sales
• Conducting meetings with potential new clients, including project managers and company executives
• Facilitating customer workshops and presenting the tools and services
• Targeted outreach to new clients and development of long-term customer relationships
• Using AI to increase the efficiency of sales processes

Sales Manager – SaaS

• Responsible for acquiring new B2B customers and maintaining existing business relationships.
• Actively engaged in outbound sales, building new customer contacts.
• Analyze the potential of prospects to support the team’s success.
• Facilitate workshops and present our tools and services.
• Leverage AI to increase efficiency and use CRM systems.

• Onboarding by the team and existing video and online documentation
• Customer communication for two software solutions
• Handling of inquiries and prioritization
• Independent work with software solutions
• Cross-team ticket resolution
• Driving customer satisfaction through empathetic communication