everii Group

Customer Support

• 1st-level support: Answer application-related questions via chat and ticketing system
• 2nd-level support: Reproduce and document bugs in the test environment
• Ticket & chat management: Prioritize inquiries and communicate with customers
• Cross-team collaboration: Coordinate with colleagues and escalate issues when necessary
• Customer satisfaction & empathy: Treat users individually and delight frustrated customers

Junior Customer Support Manager

Backend Engineer

• Service development: Implementation and maintenance of core services that are used across all everii products.
• Service encapsulation: Extracting functionality from individual products and providing it as standalone, reusable services.
• AI & Innovation: Active use of AI tools and agents to support development processes.
• Quality & Testing: Automated tests, code reviews and continuous improvement of code quality and developer experience.
• APIs & Integrations: Development and further enhancement of REST and GraphQL APIs.
• Operations & Monitoring: Responsibility for stable and secure services, including monitoring and troubleshooting across our CI/CD pipelines.
• Technical design: Creating and implementing technical concepts as well as actively discussing architecture and solution approaches within the team.
• Collaboration: Close collaboration within the development team.

Senior Developer – Ruby on Rails

• Service development: Implementation and maintenance of cross-product core services for all everii products – e.g., OCR services for invoice processing from PDFs using AI, eInvoice services for electronic invoicing in various countries, and other product-related services.
• Service encapsulation: Extracting functionality from individual products and providing it as standalone, reusable services.
• AI & Innovation: Active use of AI tools and agents to support development processes.
• Quality & Testing: Automated tests, code reviews and continuous improvement of code quality and developer experience.
• APIs & Integrations: Development and enhancement of REST and GraphQL APIs, including authentication (OAuth, JWT) and documentation (Swagger/OpenAPI).
• Operations & Monitoring: Responsibility for stable and secure services including monitoring (Grafana, Victoria Logs & Metrics) and troubleshooting across our CI/CD pipelines (GitHub Actions, Docker).
• Technical concepts: Creating and implementing technical concepts as well as actively discussing architecture and solution approaches within the team.
• Collaboration: Close collaboration within the development team and technical exchange on architecture and solution approaches.

Junior Customer Support Manager

Senior Developer – Ruby on Rails

Senior Developer – .NET, C#