Customer Success Manager

everii Group

Customer Success Manager at everii Group enhancing client relations and optimizing product use in B2B SaaS. Engage with clients, ensure successful onboarding and ongoing support.

Posted 7/10/2026full-timeFrankfurt • 🇩🇪 GermanyMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Customer communication: You are the first point of contact and the face of our products in interactions with our customers
Onboarding: You independently guide new customers through their onboarding projects
Customer support: You actively accompany customers throughout their entire lifecycle
Customer retention and churn prevention: You identify early signs of declining engagement and initiate targeted measures
Retention and renewals: You are responsible for your customers' contract renewals
Upsell and expansion: You identify opportunities for deeper product adoption
Training and education: You conduct trainings and webinars
Proactive issue prevention: You identify problems before they occur
Product development: You provide structured customer feedback and actively contribute to the further development of our products

Requirements

What you’ll need

Proven experience working with customers, ideally in Customer Success Management, Support, Project Management, or Account Management
Experience with Customer Success platforms or CRM systems (e.g., Gainsight, ChurnZero, HubSpot, Salesforce, or similar)
Experience in an agency or consulting environment is a plus but not required
Technical affinity and genuine enthusiasm for business software
Excellent German language skills, both written and spoken
Good English skills are a plus

Benefits

Comp & perks

Modern tech equipment for remote work
Hybrid working model and trust-based working hours
Support at everii is a foundation for many career paths – into Product, Customer Success, Project Management, or other teams
Flat hierarchies & room to make an impact: short decision-making paths, open communication, and genuine influence on processes – your ideas matter
Comfortable atmosphere & team culture: modern office in the heart of Frankfurt or Hamburg, fresh fruit, coffee, chilled drinks, and a shared weekly breakfast
Possibility of subsidies for the Deutschlandticket & lunch (via EDENRED/benefit in kind)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer Success ManagementCustomer OnboardingCustomer RetentionUpsellingProduct FeedbackProject ManagementTechnical AffinityContract RenewalsTraining and EducationCustomer Support

Soft Skills

Excellent CommunicationProblem-SolvingCustomer EngagementInterpersonal SkillsProactive Approach