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everii Group

Customer Success Manager

everii Group

Customer Success Manager supporting B2B clients with SaaS solutions in Hamburg or Frankfurt. Building client relationships and assisting in onboarding and retention tasks.

Posted 7/9/2026full-timeHamburg • 🇩🇪 GermanyMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Customer communication: first point of contact and the face of our products
  • Onboarding: supporting new customers with onboarding projects
  • Customer care: reliable point of contact throughout the entire customer lifecycle
  • Customer retention and churn prevention: measures to address declining engagement or risk of churn
  • Retention and renewals: responsible for contract renewals
  • Expansion and upsell: identifying opportunities for deeper product usage
  • Training and education: delivering trainings and webinars
  • Proactive issue prevention: analyzing product usage
  • Product development: bringing in customer feedback and contributing to product improvements

Requirements

What you’ll need
  • Solid experience in customer-facing roles
  • Ideally in Customer Success, Support, Project Management or Account Management
  • Experience with Customer Success platforms or CRM systems (e.g., Gainsight, ChurnZero, HubSpot, Salesforce, etc.)
  • Technical affinity and genuine enthusiasm for business software
  • Very good German language skills, written and spoken, are essential
  • Good English skills are an advantage

Benefits

Comp & perks
  • Modern tech equipment for remote work
  • Hybrid working model and trust-based working hours
  • Support is the foundation for many career paths at everii
  • Short decision-making paths
  • Open communication and real influence on processes
  • Fresh fruit
  • Coffee
  • Chilled drinks
  • Weekly shared breakfast
  • Possibility of subsidy for the Deutschlandticket & lunch (via EDENRED/benefit in kind)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
Customer CommunicationCustomer RetentionChurn PreventionContract RenewalsUpsellingTraining DeliveryProduct Feedback Analysis
Soft Skills
Customer CareProblem SolvingInterpersonal Skills