Operations

• Serve as the main project manager for onboarding new Nephrology Partners
• Define project scope and create and maintain project plans that drive projects to completion
• Function as the key stakeholder and single point of contact in the implementation and onboarding process
• Translate Value Based Care operational and clinical model to engage internal and external stakeholders
• Track performance and identify opportunities for improvement in partnership with Clinical Operations leaders
• Coordinate across Business Operations, Growth, Market Operations, Clinical Operations, Coding and Documentation Improvement, Quality, Tech, and Reporting/Analytics
• Work directly with Nephrology Partners to review project status, action items, and resolve issues
• Communicate and manage tasks with internal Evergreen team members related to partner implementations
• Maintain real time project status through online project management tools
• Establish and manage aggressive timelines and confront critical-path items and deadlines
• Provide weekly/monthly reporting and forecasting to management and Market Operations stakeholders
• Travel to client sites to provide support during go-lives (up to 50%) and build relationships as needed
• Support operating teams and SVP of Market Operations with documentation and structured approaches to phased customer rollouts
• Evolve Evergreen’s Implementation Playbook to standardize quality, efficiency and effectiveness across implementations

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