Evergreen Nephrology

Market Operations Implementation Director, VBC

Evergreen Nephrology

full-time

Posted on:

Origin:  • 🇺🇸 United States • Tennessee

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Salary

💰 $150,000 - $180,000 per year

Job Level

Lead

Tech Stack

Node.jsPMP

About the role

  • Serve as the main project manager for onboarding new Nephrology Partners
  • Define project scope and create and maintain project plans that drive projects to completion
  • Function as the key stakeholder and single point of contact in the implementation and onboarding process
  • Translate Value Based Care operational and clinical model to engage internal and external stakeholders
  • Track performance and identify opportunities for improvement in partnership with Clinical Operations leaders
  • Coordinate across Business Operations, Growth, Market Operations, Clinical Operations, Coding and Documentation Improvement, Quality, Tech, and Reporting/Analytics
  • Work directly with Nephrology Partners to review project status, action items, and resolve issues
  • Communicate and manage tasks with internal Evergreen team members related to partner implementations
  • Maintain real time project status through online project management tools
  • Establish and manage aggressive timelines and confront critical-path items and deadlines
  • Provide weekly/monthly reporting and forecasting to management and Market Operations stakeholders
  • Travel to client sites to provide support during go-lives (up to 50%) and build relationships as needed
  • Support operating teams and SVP of Market Operations with documentation and structured approaches to phased customer rollouts
  • Evolve Evergreen’s Implementation Playbook to standardize quality, efficiency and effectiveness across implementations

Requirements

  • Bachelor’s degree in Business or equivalent relevant experience
  • 5 years of experience working with executives, cross-functional teams, and external customers and partners to drive business outcomes
  • 3 years of healthcare consulting or similar management experience
  • Strong project management skills, including use of online PM tools
  • PMP Certification preferred
  • Ability to thrive in a less structured environment and develop creative solutions to complex problems
  • Experience working in Value Based Care
  • Deep understanding of Business Continuity and ability to build resiliency into business processes / systems
  • Excellent relationship, communication, change management and influencing skills
  • Execution-focused and hands-on; ability to toggle between strategic and hands-on activities
  • Demonstrated ability to work effectively independently and as part of a collaborative leadership team
  • Understanding of, and commitment to maintaining the highest level of confidentiality
  • Demonstrated organizational skills, operational rigor, resilience, and commitment to the business
  • Tenacity required to drive initiatives forward and overcome obstacles
  • Intermediate skills with MS Office Suite of products including Outlook and Teams
  • Ability to work effectively in a primarily remote environment (minimum 25 Mbps download and 10 Mbps upload; wired recommended)
  • Evergreen will provide telephony applications and equipment to meet business requirements
  • Team Members must work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
  • Willingness and ability to travel 25-50% for client site support and go-lives
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