Customer Success Manager

• Lead and mentor 3-4 Customer Success team members (L1-L2 CSMs) through regular coaching, training sessions, and performance feedback.
• Manage a portfolio of 20 small to mid-sized accounts plus overflow, achieving 90%+ retention rates and identifying 15+ annual upsell opportunities.
• Serve as primary escalation point for complex client issues, ensuring swift resolution and maintaining NPS scores of 80%+.
• Conduct quarterly business reviews (QBRs) to demonstrate ROI, drive product adoption, and strengthen client relationships.
• Drive product adoption to achieve 110%+ Matter utilization across portfolio and coach team members to do the same.
• Design and deliver training programs to enhance team product knowledge, client management skills, and customer success best practices.
• Partner with Sales, Product, and Support teams to ensure seamless client experiences and provide feedback for continuous improvement.

Team Lead, Customer Success Manager

Account Manager

• About Eve
• Eve is an industry leader in legal tech, empowering plaintiff attorneys with AI-driven solutions to achieve better outcomes for their clients. Our core values—Excellence, Visionary Innovation, and Elevation—drive everything we do. We are committed to providing tools that transform the legal industry and support our clients' success at every step. Targeting a total addressable market (TAM) of over $500 billion, we are positioned at the forefront of a rapidly expanding industry.
• Why Join Eve
• At Eve, you’ll have the opportunity to scale a function that directly accelerates our revenue growth and expansion. As the first Director of Partnerships, you will define and own the partnerships ecosystem for Eve, shaping how we collaborate with law firms, consultants, vendors, and technology partners to drive exponential growth. Reporting to the CMO (in close partnership with the CRO), this role is a key driver of our GTM strategy—bridging the gap between marketing and sales by turning partners and customers into an extension of the Eve GTM machine.

Director of Partnerships

People Operations

Lead and execute our annual performance review process, compensation planning, and promotion cycles
Manage employee relations and support managers with coaching and development
Design and roll out employee surveys and follow-up action planning to strengthen engagement
Build training and development programs, including manager enablement and career growth frameworks
Maintain and evolve people policies, documentation, and compliance practices in partnership with legal
Partner on compensation strategy, equity allocation, and benchmarking tools like Pave
Improve internal processes and systems for onboarding, off-boarding, and employee lifecycle operations
Support HRIS administration and reporting

People Operations Lead

Accountant

• If you're the best, come be a part of something extraordinary. Eve Legal is the fastest-growing legal tech company in the world, and we’re looking for elite sales talent to fuel our next phase of growth. Join a rocket ship with massive earning potential, game-changing AI, and a culture where high performance is recognized and rewarded.
• About Eve: Eve Legal is transforming the plaintiffs law firm industry with our revolutionary AI platform. Our technology is enabling employment and personal injury firms to dramatically increase efficiency and case volume—and it's working. We've already secured the largest Series A round in legal tech history, led by Andreessen Horowitz, and continue to scale at an unprecedented rate.
• We’re targeting a $500B+ market with an AI solution that firms genuinely need and love. This is a rare opportunity to join a market leader at the perfect moment: post–product-market fit, pre–hypergrowth.
• The Role: As our Senior Accountant, you will be a key player in our finance function, responsible for the full scope of the monthly financial close. You will own the accounts receivable and payable processes, ensuring accuracy and timeliness in all transactions. You will work independently while serving as the primary liaison with our external bookkeeping firm to ensure our financial operations run smoothly.

Senior Accountant

Backend Engineer

• Company Overview\n• Eve is an industry leader in legal tech, empowering plaintiff attorneys with AI-driven solutions to achieve better outcomes for their clients. Our mission is to re-imagine the way the legal industry operates by creating “AI-native law firms” that are managed, scaled, and operated by software rather than armies of people - automating everything from document review to case strategy, so they can focus on winning better outcomes for their clients.

Product Engineer (Back-End Leaning)

Frontend Engineer

• Eve is an industry leader in legal tech, empowering plaintiff attorneys with AI-driven solutions to achieve better outcomes for their clients.
• Our mission is to re-imagine the way the legal industry operates by creating “AI-native law firms” that are managed, scaled, and operated by software rather than armies of people - automating everything from document review to case strategy, so they can focus on winning better outcomes for their clients.
• Hybrid workplace details: Hybrid Workplace: Our hybrid work model (Monday, Tuesday and Wednesday in our San Mateo office) allows you the flexibility to work remotely while also benefiting from in-person collaboration days at our office. We value the balance between focused individual work and the innovation that comes from face-to-face team interactions.

Product Engineer (Front-End Leaning)

Technical Recruiter

• Company Overview: Eve is an industry leader in legal tech, empowering plaintiff attorneys with AI-driven solutions to achieve better outcomes for their clients. Our core values—Excellence, Visionary Innovation, and Elevation—drive everything we do. We are committed to providing tools that transform the legal industry and support our clients' success at every step.\n•Why Join Eve: This is a chance to join a fast-growing, mission-driven company and play a key role in shaping the future of our engineering team. You’ll work closely with leadership, have direct access to hiring managers, and be part of building a high-bar technical org during a critical growth phase.

Senior Technical Recruiter

AI Engineer

• Eve is an industry leader in legal tech, empowering plaintiff attorneys with AI-driven solutions to achieve better outcomes for their clients.\n• Our mission is to re-imagine the way the legal industry operates by creating “AI-native law firms” that are managed, scaled, and operated by software rather than armies of people - automating everything from document review to case strategy, so they can focus on winning better outcomes for their clients.