Europcar Mobility Group

Collections

• The collections clerk is responsible for recovering the maximum amount of overdue funds from customers
• Prioritize and segment collection activities to maximize cash receipts
• Contact customers regarding overdue accounts and determine reasons for non-payment
• Issue payment commitment letters
• Issue credit hold notifications
• Coordinate changes to customer credit terms
• Initiate small claims court complaints when necessary
• Maintain accurate records of customer payment status

AR Collections Officer

Sales

• Provide superior customer service while identifying and prioritising customer needs
• Make knowledgeable recommendations when advising and selling optional extras to the customer according to his/her needs
• Address all customer needs with professionalism and confidence
• Respond to all telephone and email inquiries in a friendly and helpful manner
• Closing Rental Agreements for returning customers
• Stay up-to-date on product knowledge
• Adhere to all company policies, procedures, and safety guidelines
• Responsible for own health and safety and that of other work colleagues
• Ad hoc duties as required

Rental Sales Agent

Customer Support

• Provide superior customer service while identifying and prioritising customer needs.
• Make knowledgeable recommendations when advising and selling optional extras to the customer according to his/her needs.
• Address all customer needs with professionalism and confidence.
• Respond to all telephone and email inquiries in a friendly and helpful manner.
• Closing Rental Agreements for returning customers.
• Stay up-to-date on product knowledge.
• Adhere to all company policies, procedures, and safety guidelines.
• Responsible for own health and safety and that of other work colleagues.
• Ad hoc duties as required.

AR Collections Officer

Rental Sales Agent

Customer Service Representative