Rental Sales Agent

Europcar Mobility Group

Sales & Customer Service Officer working in a fast-paced environment at Coolangatta Airport for Europcar. Focusing on customer satisfaction while promoting and upselling vehicle rentals and services.

Posted 7/14/2026part-timeCoolangatta • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service and sales capabilities, with a focus on building relationships and achieving sales targets. Proficient in processing rental agreements and maintaining vehicle quality standards while effectively addressing customer inquiries.

Highest-signal resume keywords

Customer Service ExperienceSales Target AchievementCar Rental ExperienceExcellent Communication SkillsValid Australian Driver's License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Rental Agreement ProcessingVehicle InspectionUpselling Products and ServicesDetailing and Cleaning VehiclesComputer Systems Proficiency

Soft Skills

Interpersonal SkillsProactive AttitudeTeam-Oriented MindsetFlexibility in Shift WorkAbility to Work Under Pressure

Industry Keywords

Car RentalCustomer Relationship ManagementSales PromotionsService First ApproachFast-Paced Environment

About the role

Key responsibilities & impact

Greet and assist customers in renting vehicles as based on their preferences and needs
Process rental agreements accurately and efficiently
Promote and upsell additional products and services
Address customer inquires and concerns promptly and professionally, with a service first approach
Achieve or exceed individual and team sales targets
Inspect vehicles before and after rental periods, noting any damages
Maintain knowledge of current promotions, services, and products to assist with sales efforts
Build strong customer relationships to encourage repeat business and referrals
Detailing and cleaning vehicles to business quality standards
Refuel and transport vehicles

Requirements

What you’ll need

Previous experience in sales, customer service or retail
Car rental experience is highly desirable
Excellent communication and interpersonal skills, with a customer-first mindset
Confident using computer systems and technology
Ability to work efficiently in a fast-paced, high-pressure environment
Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays
Valid Australian driver's license with a clean driving record
Full working rights in Australia (current and ongoing)
A positive, proactive and team-oriented attitude!

Benefits

Comp & perks

Competitive hourly rate + casual loadings + uncapped incentives
Boost your income with our performance-based incentive program
Ongoing training and career development opportunities
Global brand opportunities across AU/NZ and beyond
Proudly ranked in the Top 30 of the 2025 GoodCompany Awards
Access same-day pay through our financial wellbeing partner
Referral bonuses and exclusive employee discounts (private health insurance, Accor All Heartists program, gym & more!)
24/7 wellbeing support via EAP and the Calm App