Inside Sales Representative
Trace3
Job Level
Junior
About the role
- Monitoring trades awaiting balance and other open positions – liaising with clients on settlements and close outs.
- Performing trades when requested by client or when client is in default (principally close-outs, rollovers and top-ups)
- Dealing with any issues arising from currency conversions.
- Managing debtors – authorizing write-offs where collection is unlikely or the debt is uneconomic to pursue. Referring other cases to solicitors and liaising on recovery action.
- Carrying out credit reviews for corporate clients and setting security payment terms in line with the credit policy, escalating to adequate tiers where applicable.
- Identifying any credit policy breaches and reporting to senior management where appropriate.
- Management Reporting – reporting on open positions, company exposure, product profitability, etc.
- Financial systems – monitoring changes to the in-house systems to ensure that there is no negative impact on existing functions. Reviewing processes and systems to improve efficiency
- Chase Dealing desks and/or call clients who are required to make settlements or place deposits with the business.
- Set security payment terms for clients.
- Escalate credit sign offs to upper tiers if outside authority limits.
- Monitor clients who have special security payment terms for call levels.
- Evaluate when to chase clients for variation security payments.
- Contact clients regarding late settlement or those who have requested to close out and explain the process and their options.
- Make decisions to write off debtor balances where collection is unlikely in line with policy and refer debtor cases to Collection Agencies, including managing preparation for court cases.
- Prepare and distribute the necessary MI.
- Deal with issues arising from currency conversions and correspond with the client and their bank if required.
- Speak to Dealers regarding any credit policy breaches and make sure they produce an incident report. Follow up with Senior Management if required.
Requirements
- At least 1 year’s settlements or client facing experience
- Self-driven with the ability to work as part of a team as well as autonomously
- Excellent verbal and written communication skills
- Strong work ethic and passion to succeed
- Time management skills and ability to organize workload
- Can keep calm under pressure and manage expectations of internal and external customers.
- Working knowledge of FX Markets
