Arrow Components

Strategic Account Manager, EMEA, m/w/d

Arrow Components

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Manages accounts to ensure positive customer experience, sustained and enhanced customer relationships, and revenue growth within accounts.
  • Handles renewals, relationship development, training, and upsells, leveraging solutions, services, and new offerings.
  • Proactively consults and provides renewal and growth quotes to customers to understand their requirements and ensures orders are properly processed.
  • Tracks non-renewal, pending, and lost renewals including reasons for cancelation.
  • Supports assigned client base and responds timely to customer inquiries and promptly follow-ups on customer related issues.
  • Responsible for meeting/exceeding assigned renewal rate and retention targets.
  • Creates selling opportunities within assigned customers through a sales plan and process.
  • Develops an understanding of the customer’s needs and the customer’s decision-making hierarchy to proactively assess, clarify, and validate customer needs on an ongoing basis.
  • Conducts calls to develop new revenue streams with existing customers by using cases and ability to communicate solution values of products and services.
  • Clearly understands all product offering, subscription, and renewal licensing models.
  • Executes on solutions selling through knowledge offerings.
  • Grows profit and maximizes margins by selling value-added, long-term solutions.
  • Collaborates with Sales, Marketing, Channel, and technical teams to share, develop and build global market intelligence including information related to customers, market trends, supply and demand.
  • Conducts quarterly business review virtual visits with at least 50% of accounts.

Requirements

  • Previous Account Manager or Customer Service Representative experience.
  • Previous software customer support experience preferred.
  • Excellent communication skills in English
  • A customer-focused mindset, with the ability to build and maintain long-term relationships.
  • A self-motivated and structured work style
  • Strong problem-solving skills, with the ability to remain professional and solution-oriented even in challenging situations.
  • Willingness to travel (up to 50%)