Director, IT Enterprise Systems
Energy Recovery, Inc.
ERP
Implementation Manager, Procurement
Euna Solutions
full-time
Posted on:
Origin: • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ERP
About the role
- Serve as the primary point of contact for clients during onboarding; conduct kickoff meetings and gather business processes and requirements
- Configure SaaS products: customize system settings, workflows, and integrations; minimize customizations using out-of-the-box functionality
- Perform basic project management: ensure scope alignment, plan communications, evaluate risks and opportunities, advise on change management
- Prepare data and carry out initial data loads (work extensively in Excel); write simple scripts; author ad hoc reports
- Collaborate with sales, product management, customer success, and technical support to ensure seamless transition from sales to adoption
- Develop and deliver training sessions; create and maintain implementation documentation, user guides, and knowledge base articles
- Identify and address implementation challenges; troubleshoot and escalate complex problems; provide timely client updates
- Contribute to continuous improvement of implementation processes and methodologies
Requirements
- Bachelor's degree in a relevant field (e.g., Business, Computer Science, Information Systems) or equivalent practical experience
- 3+ years of experience in a client-facing implementation role, preferably in the SaaS industry
- Strong understanding of software implementation processes, methodologies, and best practices
- Excellent communication and interpersonal skills; ability to lead in a workshop environment
- Technical aptitude and ability to quickly learn new software applications
- Strong problem-solving and analytical skills; high comfort level with Excel
- Ability to design and document reports from relational databases; SSRS or PowerBI a significant plus
- Experience with CRM, ERP, or other enterprise software implementations (particularly GovTech) a plus
- Familiarity with Autotask, Asana, or similar project tracking/time management tools a plus
- Legally able to work full time in Canada (application asks this)
