Software Engineer

• Establish trusted strategic advisor relationships with AEC customers to drive strategic value
• Work with key customers to establish goals, KPIs, and develop Customer Success Strategies and multi-year roadmaps
• Identify, document and communicate key software feature enhancement requests on behalf of customers
• Recommend use of GIS and locational intelligence to promote customer success and ROI
• Assist in refining client personas and maintain product knowledge
• Support account teams in documenting account plans with short-, medium-, and long-term strategies and action plans
• Prepare and present compelling sales proposals and support sales calls and programs
• Identify and support resolution of customer problems, liaising with Esri Canada teams to mitigate issues
• Proactively drive renewals and expand adoption through upselling and cross-selling opportunities
• Maintain customer and market intelligence in Salesforce
• Promote client successes through community events and social selling activities
• Support development of technical proposals, RF(x)’s, SOWs, and implementation plans with Professional Services
• Participate in Employee Development Program and collaborate across the company
• Effectively represent the company in communications with internal and external personnel at all levels
• Contribute to company profitability through continuous improvement initiatives
• S’acquitter des tâches générales et des responsabilités assignées par la direction d’Esri Canada (French description included)

Customer Success Manager, AEC – Architecture, Engineering and Construction / Gestionnaire de la réussite des clients, AIC – architecture, ingénierie et construction

Customer Success Manager, AEC – Architecture, Engineering and Construction / Gestionnaire de la réussite des clients, AIC – architecture, ingénierie et construction

Senior Fullstack Developer, Data Foundations

Full Stack Developer

Software Engineer I

Senior Software Engineer

Senior Full Stack Developer – Vehicle Grid Integration