Pre-Sales Solutions Architect – Japanese Defense and Intelligence
Planet
CloudPythonRemote Sensing
Customer Success Manager, AEC – Architecture, Engineering and Construction / Gestionnaire de la réussite des clients, AIC – architecture, ingénierie et construction
Esri Canada
full-time
Posted on:
Origin: • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Establish trusted strategic advisor relationships with AEC customers to drive strategic value
- Work with key customers to establish goals, KPIs, and develop Customer Success Strategies and multi-year roadmaps
- Identify, document and communicate key software feature enhancement requests on behalf of customers
- Recommend use of GIS and locational intelligence to promote customer success and ROI
- Assist in refining client personas and maintain product knowledge
- Support account teams in documenting account plans with short-, medium-, and long-term strategies and action plans
- Prepare and present compelling sales proposals and support sales calls and programs
- Identify and support resolution of customer problems, liaising with Esri Canada teams to mitigate issues
- Proactively drive renewals and expand adoption through upselling and cross-selling opportunities
- Maintain customer and market intelligence in Salesforce
- Promote client successes through community events and social selling activities
- Support development of technical proposals, RF(x)’s, SOWs, and implementation plans with Professional Services
- Participate in Employee Development Program and collaborate across the company
- Effectively represent the company in communications with internal and external personnel at all levels
- Contribute to company profitability through continuous improvement initiatives
- S’acquitter des tâches générales et des responsabilités assignées par la direction d’Esri Canada (French description included)
Requirements
- University Degree and/or College Diploma in planning, architecture, engineering, geomatics, construction, or environmental management
- Strong knowledge of how GIS integrates with AEC workflows (design, construction, operation, asset management)
- Prior experience with customer/account management
- Ability to interact with client teams at various technical and non-technical levels, including executive/senior leadership
- Minimum 5 years’ direct experience working with AEC firms and/or GIS companies in consulting or business development (60 months)
- Proven success working closely with technical teams (GIS specialists, AutoCAD technologists, Engineers) and customer stakeholders
- Knowledge and experience with current Esri software (desktop, server, online/web technologies)
- Working knowledge of AutoCAD, Civil3D, Autodesk Construction Cloud (ACC), BIM360, Revit
- Familiarity with InfraWorks, Bentley MicroStation, ProjectWise, BlueBeam Revu, Hexagon CADWorx
- Strong problem-solving skills and ability to develop and present innovative ideas and solutions
- Strategically astute with ability to identify opportunities, assess risks, and communicate actionable insights
- Excellent customer-facing and consultative sales skills
- Ability to write and present compelling customer strategies and sales propositions
- Strong networking, negotiation, and facilitation skills
- Effective collaborator across internal teams to deliver on customer requirements
- Bilingual (English/French) considered an asset
- Ability to travel within Canada and occasionally to the US (considered an asset)
- La maîtrise de l'anglais est essentielle
