ESA - Electronic Security Association

Customer Support

• Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met.
• Respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's.
• Assist other customer service associates with administrative duties.
• Communicate with other departments to resolve customer issues.
• Support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.

Customer Service Associate I – Late Shift

Procurement

• Support the team’s customer-centric approach by aligning strategies to business objectives and building strong stakeholder relationships
• Lead go-to-market approaches including competitive bid processes, supplier evaluations, and the development and execution of negotiation strategies
• Develop annual operating and cost savings plans within your categories of responsibility
• Serve as a project manager to drive, negotiate, and execute multiple agreement types
• Act as the primary contact for contract negotiations in your categories
• Manage supplier relationships including business reviews and deliver on-going business value
• Analyze spend information and business needs to build category plans and prioritize strategic sourcing activities
• Meet established Service Level Agreements (SLA’s) for responding to customer requests, ensuring efficient processing of new agreements and supporting enterprise growth
• Lead complex IT contract divestiture activities, including negotiating new agreements on behalf of ADI, make decisions regarding what actions should be taken for vendors shared across Resideo, and provide updates to leadership across the business on the progress of assigned activities

Senior Strategic Procurement Supervisor – IT

Hardware Engineer

• Develop firmware for a variety of embedded products.
• Create project and technical reports as required and help define product architecture as needed.
• Participate in schematic/layout review process and test and evaluate prototypes from initial engineering samples to mass production.
• Help maintain firmware servers and develop tools for internal use, including scripts and basic hardware interfaces.
• Aid in the design and development of equipment and systems, and redesign of existing systems to fulfill the needs of Resideo's customers.
• Work on all aspects embedded software development projects – design, development, review, and test.
• Collaborate closely with a team of highly motivated peers.
• Design great products – novel in capability, exceptional in quality, and always delivering an end-to-end 5-star customer experience.
• Design and develop embedded software/firmware for Connected Home products.
• Work closely with cross-functional teams (systems, hardware, test, quality) to produce architecturally sound designs, contribute to hardware selection, design test plans, and coordinate delivery of software modules, applications, and documentation. Cultivate 3rd party vendor relationships as needed.
• Research technical problems and implement appropriate algorithm solutions.
• Explore tools and techniques and contribute to efforts that benefit firmware design, development, testing and management

Firmware Engineer II

Account Manager

• Manage and support a portfolio of B2B customers in the electronic security sector.
• Handle inbound sales inquiries and proactively reach out to clients.
• Identify upsell and cross-sell opportunities to grow your accounts.
• Collaborate with internal teams to deliver excellent service.
• Learn the ins and outs of security technology and sales strategy.

QA Engineer

• Drive supplier selection through Common Assessments
• Lead on-site process audits to ensure compliance and process capability
• Develop suppliers using Lean tools to improve quality, eliminate systemic issues, optimize cost, inventory, and delivery performance
• Monitor supplier KPIs to reduce risks and improve performance across the supply base
• Support smooth transitions, VA/VE activities, and new product introductions (NPIs) with suppliers
• Partner with suppliers during NPIs to ensure milestones are achieved on time
• Collaborate with Design and Manufacturing teams to define process parameters that meet product and process requirements
• Contribute to and lead continuous improvement initiatives
• Coach and develop suppliers using quality improvement tools (process control, error proofing, etc.) to achieve Resideo’s goals of zero disruptions, on-time delivery, and efficient PO management

Supplier Quality Engineer

Architect

• Lead the end-to-end architectural design of talent solutions for global Resideo Employees.
• Define scalable, secure, and high-performing system solutions that span Talent Management and Talent Development.
• Implement and support complex LMS environments, design with talent management solutions.

Lead Learning Architect

Accounts Payable

• Manage vendor accounts
• Maintain General Ledger
• Reconcile bank accounts
• Support monthly closing activity
• Resolve vendor queries
• Allocate expenses
• Resolve exceptions
• Drive Compliance

Accounts Payable/Receivable Specialist II

• Support the team’s customer-centric approach by aligning strategies to business objectives and building strong stakeholder relationships
• Lead go-to-market approaches including competitive bid processes, supplier evaluations, and the development and execution of negotiation strategies
• Develop annual operating and cost savings plans within your categories of responsibility
• Serve as a project manager to drive, negotiate, and execute multiple agreement types
• Act as the primary contact for contract negotiations in your categories
• Manage supplier relationships including business reviews and deliver on-going business value
• Analyze spend information and business needs to build category plans and strategic sourcing activities
• Meet established Service Level Agreements (SLA’s) for responding to customer requests, ensuring efficient processing of new agreements and supporting enterprise growth

Strategic Procurement Supervisor – IT SaaS

• Creating strategic plans for the product category, including growth and promotional programs to achieve Annual Operating Plan objectives
• Developing and executing on product mix, inventory, and pricing strategies based not only on historical data but also on industry trends and customer buying patterns
• Managing end-to-end vendor relationships, including identification, contract negotiation, product assortment, marketing programs, and communications
• Growing the product category profitably in line with gross margin targets, while adhering to working capital and IOS (Inactive, Obsolete, Surplus) requirements for the category of products
• Support field sales staff by clearly communicating enticing promotional programs, new products or suppliers as well as resolution of transactional issues as needed

Senior Category Manager – Audio

Support Engineer

• Serve as the primary technical resource for Control4 customers, delivering expert-level support for installation, configuration, troubleshooting, and return processing needs.
• Providing basic support for 80+ third-party brands with limited or no formal training.
• Provide Tier-1 support for ADI and Snap One’s 20+ exclusive brands and solutions.
• Manage and resolve complex technical issues spanning a diverse range of products, brands, and categories, including but not limited to: Audio/video distribution (analog, digital, IP), home theater systems, commercial audio (70V, DSPs, mixers), TVs and displays, digital signage, music streaming, surveillance and security systems, HVAC and lighting control, home automation, video conferencing, power management, structured wiring, custom mounts, and more.
• Aid in the creation and maintenance of technical documentation, including detailed troubleshooting guides, configuration procedures, and knowledge base articles to support internal teams and external customers.
• Process product returns efficiently while ensuring adherence to technical verification protocols.
• Participate in beta testing of new products and solutions, providing actionable feedback to product teams.
• Actively contribute to team training initiatives by sharing insights and techniques to enhance team performance.

Technical Support Specialist I – Control 4

• Provide intermediate technical support for installation, configuration, troubleshooting, and return processing, following standard procedures and under close supervision.
• Function as the first point of contact for ADI professional integrators in the Standard Network queue (Tier-1), performing intermediate, well-defined tasks with guidance.
• Accurately document customer and partner interactions, including troubleshooting steps and outcomes, using standard data entry protocols and internal systems.
• Manage and solve complex network challenges requiring intermediate skills in the following areas:
• - Addressing, Routing, Switching
• - Subnetting
• - Multicast Networking: Design and deployment of multicast routing (PIM, IGMP)
• - VLANs and inter-VLAN routing
• - Proficiency with tools like ping, traceroute, and show commands.
• - Understanding of Layer 2 protocols
• - Understanding of Layer 3 protocols
• - Ability to Identify problems in Layer 2 and Layer 3 of the OSI model.
• - Firewalls
• - Basic Wireless Concepts: WLAN, SSIDs, and WPA/WPA2 encryption
• - WAN Technologies
• Process product returns efficiently while ensuring adherence to technical verification protocols.

Technical Support Specialist I – Network

Outside Sales

• Work closely with the ProAV Technical Sales BDMs and accounts to drive revenue and margin enhancements with customers and through local stores.
• Technically support strategic brands with customers to ensure project success, while acting as the technology subject matter expert and providing guidance to Category Strategy on potential new brands/solutions.
• Attend industry events to meet with customers to discuss product solutions and provide training for customers.
• Develop strong working relationships with ADI Sales Leaders across multiple disciplines.
• Prepare weekly/ monthly sales reports including performance against KPI's along with SFDC documentation using tools like SFDC and BI.
• Travel in field with reps, create development and coaching plan.
• Exceed sales targets, present/report out on metrics, and identify new opportunities to hit targets including specific gap closure plans.
• Facilitate system designs with the internal design team and professional services teams.
• Consistently and accurately reporting metrics and tracking in sales management tools.
• Quickly responding to supplier, field and customer’s needs.
• Work with Engineering and Services leader to develop growth plans, enhance Services offering, improve portfolio.
• Look at ways to improve overall technical discipline (tied to PAV) across the org.
• Develop SME plans to lay foundation for large, category disciplines in alignment with current portfolio and leadership.

Outside Sales Director

Business Development Rep

• Work closely with the ProAV Technical Sales BDMs and accounts to drive revenue and margin enhancements with customers and through local stores.
• Technically support strategic brands with customers to ensure project success, while acting as the technology subject matter expert and providing guidance to Category Strategy on potential new brands/solutions.
• Attend industry events to meet with customers to discuss product solutions and provide training for customers.
• Develop strong working relationships with ADI Sales Leaders across multiple disciplines
• Prepare weekly/ monthly sales reports including performance against KPI's along with SFDC documentation using tools like SFDC and BI
• Travel in field with reps, create development and coaching plans
• Exceed sales targets, present/report out on metrics, and identify new opportunities to hit targets including specific gap closure plans.
• Facilitate system designs with the internal design team and professional services teams.
• Consistently and accurately reporting metrics and tracking in sales management tools.
• Quickly responding to supplier, field and customer’s needs
• Work with Engineering and Services leader to develop growth plans, enhance Services offering, improve portfolio
• Look at ways to improve overall technical discipline (tied to PAV) across the org
• Develop SME plans to lay foundation for large, category disciplines in alignment with current portfolio and leadership.

Business Development Director

Sales

• Manage a team of residentially focused sales engineers to drive product adoption through technical product demonstrations that support our sales organization.
• Support strategic brands in the residential space to ensure project success, while acting as the technology subject matter expert and providing guidance to Category Strategy on potential new brands/solutions.
• Prepare weekly/ monthly sales reports including performance against KPI's along with SFDC documentation using tools like SFDC and BI. Consistently and accurately reporting metrics and tracking in sales management tools.
• Travel in field with reps, create development and coaching plans, and look for ways to improve overall technical discipline across the org
• Lead industry event setup and meet with customers to discuss product solutions and provide training for customers.
• Exceed sales targets, present/report out on metrics, and identify new opportunities to hit targets including specific gap closure plans.
• Facilitate system designs with the internal design team and professional services teams.
• Develop strong working relationships with ADI Sales Leaders across multiple disciplines

Application/Systems Sales Eng Manager

Customer Success Manager

• Serve as the primary support for Outside Sales Reps, addressing high-level customer inquiries and assisting in account management to maximize revenue & gross margin on assigned book of business.
• Prepare and manage quotes, proposals, and business reviews to support the sales process.
• Conduct customer research to identify opportunities for deeper engagement and account growth (eg cross sell, margin expansion, revenue growth)
• Manage Salesforce data, including account updates, pipeline tracking, and reporting to support sales representatives.
• Resolve customer issues by coordinating with internal teams to ensure timely and effective resolution.
• Analyze sales data to identify trends, opportunities, and areas for improvement
• Cultivate strong relationships with existing customers & suppliers to drive satisfaction, loyalty, and retention.
• Adapt day-to-day activities to meet the unique needs of customers.
• Partner closely with sales reps and other sales roles, including EB Sales Engineers and store counter sales teams, to deliver a seamless and high-quality customer experience.
• Facilitate effective handoffs and communication between teams to maintain account continuity and satisfaction.
• Assist with scheduling and coordinating partner meetings with outside sales representatives.