Customer Service Associate II

ESA - Electronic Security Association

Customer Service Associate providing world-class support for international customers via email and support channels. Resolving inquiries and processing international orders in a fast-paced environment.

Posted 5/2/2026full-timeRemote • North Carolina • 🇺🇸 United StatesJuniorMid-Level💰 $17 - $28 per hourWebsite

About the role

Key responsibilities & impact

Manage and respond to customer inquiries through email and international support channels, ensuring clear and professional written communication.
Process and support international orders, including customs documentation and commercial invoice preparation.
Work with internal departments to resolve customer concerns and ensure timely resolution.
Operate with a strong working knowledge of standard operating procedures and company policies, completing tasks with minimal supervision.
Support ad hoc projects and departmental initiatives as assigned.
Maintain clear and professional communication with customers and internal teams regarding case status and next steps.

Requirements

What you’ll need

High School diploma or equivalent
Strong verbal and written communication skills
1-2 Years Customer Service
Experience using Microsoft Office Products
P21 or SAP Experience
Salesforce Experience

Benefits

Comp & perks

Resideo provides comprehensive benefits, including life and health insurance
life assistance program
accidental death and dismemberment insurance
disability insurance
401k Plan
vacation & holidays.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicecustoms documentationcommercial invoice preparationMicrosoft OfficeP21SAPSalesforce

Soft Skills

verbal communicationwritten communicationproblem-solvingprofessionalismteam collaboration

Certifications

High School diploma