Customer Service Associate II

ESA - Electronic Security Association

Customer Care team member providing world-class customer service for ADI Global Distribution. Responsible for handling inquiries, orders, and understanding products in a dynamic environment.

Posted 5/7/2026full-timeLouisville • Kentucky • 🇺🇸 United StatesJuniorMid-Level💰 $16 - $27 per hourWebsite

About the role

Key responsibilities & impact

Provide every customer with world-class customer service
Respond to customer inquiries via incoming phone calls
Assist customers with account inquiries, placement of orders, returns, quotes, etc.
Exhibit understanding of Resideo products, systems, and procedures
Listen attentively to customer needs and concerns
Ability to accurately input customer data and leave detailed notes
Ability to utilize resources and multi-task through them as needed
Must be able to pick up new technologies quickly and have a keen eye for detail
Meet expectations in monthly KPIs identified by organization
Must be able to meet required schedule adherence guidelines as identified by organization

Requirements

What you’ll need

Strong verbal and written communication skills
1+ Year Customer Service
Must be able to work full-time hours between 8a-8pm ET
Experience using Microsoft Office Products
Epicor Prophet 21 Experience
Salesforce Experience
Bilingual abilities is a plus

Benefits

Comp & perks

Medical, Dental, Vision, Commuter Benefit, Pet Insurance and 401k participation from Day 1
2 weeks' accrued vacation time in years 1 and 2, and 3 weeks starting in year 3
12 paid holidays each year
Four weeks parental leave without using vacation time
Team member discounts on company products and other retail/service providers
Monday to Friday working hours - no weekends
Opportunity to progress within a global business

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicedata inputKPI trackingmulti-taskingbilingual

Soft Skills

verbal communicationwritten communicationattention to detailactive listening