OT Systems Engineer
ProArch
AzureCloudDNSVMware
Junior Systems Engineer
ESA - Electronic Security Association
full-time
Posted on:
Origin: • 🇺🇸 United States • Kentucky, North Carolina
Visit company websiteJob Level
Junior
Tech Stack
AzureDNSSQLTCP/IPVMware
About the role
- Provide phone and email support to a wide range of customers and internal resources
- Establish positive long-lasting relationships with our customers and internal staff
- Learn and work with new technologies on a constant basis
- Able to complete tasks in a group as well as individually
- Responsible for entering and tracking all work as service tickets and change controls.
- Provide incident management support and performs investigative analysis while providing accurate, thorough answers in a timely manner to customer inquires
- Perform queue management to achieve SLAs in a timely manner and provide Quality Assurance standards for work performed and where applicable, train staff/client members
- Interface with technical representatives, partners, and all levels of internal employees, other Technology Services department/personnel to ensure that operational procedures, accurate escalation processes, timely document registration within SLA guidelines and status updates are performed and streamlined workflow is maintained to ensure customer satisfaction
- Responsible for maintaining and verifying current CMDB items
- Responsible for maintaining and updating cyber items for internal clients
- Responsible for Microsoft Windows patching and third-party vendor patching as required
- Responsible for participating in current on call rotation with existing team
Requirements
- 5+ years of experience
- Experience with email and spam filtering services (Mimecast, Barracuda, Proofpoint, etc.)
- Familiarity with DNS, DHCP, and TCP/IP
- Knowledge of Managed Services ticketing systems, change controls, Agile framework
- Administering and designing Microsoft Windows Active Directory topologies
- In-depth knowledge of M365 and Microsoft SQL
- In-depth knowledge of Microsoft Azure / Intune
- In-depth knowledge of VMware vSphere 7.0 and above
- US visa sponsorship ineligible (position is not eligible for US visa sponsorship)
