Desktop Support Specialist
SimpliGov
full-time
Posted on:
Location: California • 🇺🇸 United States
Visit company websiteSalary
💰 $60,000 per year
Job Level
Mid-LevelSenior
Tech Stack
AzureCloudDNSTCP/IP
About the role
- Provide Tier 1 and Tier 2 support for desktop, laptop, mobile devices, and peripheral equipment (printers, monitors, docking stations)
- Install, configure, and troubleshoot operating systems (Windows) and common business applications (Microsoft365, etc.)
- Deploy, patch, and update hardware and software using endpoint management tools (Intune, SCCM, or equivalent)
- Set up and maintain user accounts, permissions, and group policies in Active Directory and related systems
- Assist with workstation imaging, hardware rollouts, and asset inventory management
- Respond to support tickets via IT ticketing system
- Provide in-person and remote support for end-users across multiple locations
- Document solutions, maintain technical knowledge base, and escalate complex issues as needed
- Collaborate with systems and network administrators to support IT infrastructure
- Ensure compliance with security policies and participate in IT best practices
- Assist with occasional in-office responsibilities (building access, deliveries, hardware, supply levels, etc.) as needed
Requirements
- This is a HYBRID role that requires 2-3 days per week in our Sacramento office
- 3-5 years of experience in desktop or IT support role required
- Strong knowledge of Windows operating systems required
- Experience supporting a distributed workforce required
- Familiarity with Active Directory, Group Policy, and user account management
- Understanding of networking basics (TCP/IP, DNS, DHCP, VPN)
- Experience with device management tools (SCCM, Intune, or equivalent)
- Strong customer service and communication skills
- SimpliGov does not currently sponsor applicants for work visas (must be authorized to work in the US)
- Preferred: Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field
- Preferred: CompTIA A+, Network+, or Microsoft/Azure certifications
- Preferred: Experience supporting cloud-based tools (Microsoft 365, Google Workspace)
- Preferred: Exposure to ITIL service management practices
- Preferred: Experience working in a rapidly scaling organization