SimpliGov

Artificial Intelligence

• Architect and execute AI-enabled solutions that connect business systems, normalize data, and optimize workflows across the organization
• Define and implement integration standards and business system APIs to support a unified, normalized data ecosystem
• Lead the design, development, and rollout of AI-enabled tools and process improvements; drive delivery end-to-end with internal teams and contracted partners
• Own accountability for project outcomes, budgets, and ROI
• Identify, evaluate, negotiate, and manage vendor and partner relationships; ensure external providers deliver against cost, quality, and timeline expectations
• Partner with leaders across Operations, Sales, Marketing, Finance, and HR to identify opportunities for AI-driven integration and workflow optimization
• Lead change management efforts and develop training programs to ensure adoption of AI and integration solutions
• Stay ahead of emerging AI technologies, integration trends, and industry best practices; propose improvements to efficiency and decision-making

Head of AI Integration and Operations

Customer Support

• Provide Tier 1 and Tier 2 support for desktop, laptop, mobile devices, and peripheral equipment (printers, monitors, docking stations)
• Install, configure, and troubleshoot operating systems (Windows) and common business applications (Microsoft365, etc.)
• Deploy, patch, and update hardware and software using endpoint management tools (Intune, SCCM, or equivalent)
• Set up and maintain user accounts, permissions, and group policies in Active Directory and related systems
• Assist with workstation imaging, hardware rollouts, and asset inventory management
• Respond to support tickets via IT ticketing system
• Provide in-person and remote support for end-users across multiple locations
• Document solutions, maintain technical knowledge base, and escalate complex issues as needed
• Collaborate with systems and network administrators to support IT infrastructure
• Ensure compliance with security policies and participate in IT best practices
• Assist with occasional in-office responsibilities (building access, deliveries, hardware, supply levels, etc.) as needed

Head of AI Integration and Operations

Desktop Support Specialist