SimpliGov

Sales Development Rep

• Prospect, qualify, follow up and educate a high volume of cold leads into prospects.
• Develop a thorough knowledge of the SimpliGov platform, and value proposition.
• Use Salesforce and sales enablement tools according to SimpliGov standards.
• Support Sales Executives by prospecting and scheduling qualification meetings.
• Maintain a sufficient volume of outbound activities to achieve or exceed your monthly quota of scheduled meetings and qualified opportunities.

Sales Development Representative

Customer Success Manager

• Hire, onboard, coach, and develop a high‑performing team of CSMs; conduct regular 1:1s and career development plans.
• Set clear goals, competencies, and expectations; provide ongoing feedback and performance reviews.
• Create capacity models, territory/account assignments, and coverage plans aligned to customer needs and ARR.
• Foster a culture of customer obsession, accountability, and continuous improvement.
• Own portfolio health metrics (e.g., adoption, value milestones, GRR/NRR, CSAT) and drive corrective action plans as needed.
• Guide strategic accounts and join executive meetings/QBRs to reinforce value and alignment.
• Oversee risk management, renewal strategy, and expansion planning in partnership with Sales.
• Identify and support expansion opportunities by working with Sales to increase customer adoption and business objectives.
• Build, document, and scale the customer journey, playbooks, and success plan templates.
• Establish operating cadences (team stand‑ups, forecast/health reviews, deal/risk reviews, QBR program).
• Leverage AI‑assisted tooling for insights, productivity, and proactive outreach.
• Define and report on KPIs; use data storytelling to inform decisions and executive updates.
• Act as the voice of the customer with Product, Engineering, Professional Services, Marketing, and Support.
• Prioritize product feedback and influence roadmaps with evidence from customer outcomes.
• Coordinate resolution of major escalations and strategic initiatives across teams.

Manager, Customer Success

• Assist CSMs with onboarding new customers, including preparing materials, coordinating meetings, and supporting working sessions.
• Proactively partner with customers to create success plans, and be responsive to customer inbound inquiries, ensuring timely and accurate follow‑up.
• Help maintain customer documentation, success plan tracking, and account records.
• Manage portfolio with an AI-first approach to drive super-efficient operations.
• Track customer utilization and adoption metrics, highlighting trends or risks to the CSM team.
• Prepare dashboards, meeting summaries, and materials for QBRs/EBRs.
• Assist in gathering customer feedback and organizing it for internal teams.
• Convey value by demonstrating progress in the customer’s program outcomes.
• Hold Strategic Business Reviews to ensure value is realized at the leadership level.
• Identify and support expansion opportunities to increase customer adoption and business objectives.
• Collaborate with Product, Support, and Professional Services teams to ensure customers receive coordinated, consistent service.
• Help schedule and facilitate training sessions, webinars, and resources that guide customers on best practices.

Customer Success Associate

• Own and manage a portfolio of accounts with clear alignment at the project, program and leadership levels.
• Consultatively drive adoption by implementing success plans, building and expanding relationships, and delivering valuable performance insights.
• Help maintain customer documentation, success plan tracking, and account records.
• Track customer utilization and adoption metrics, highlighting trends or risks to the CSM team.
• Prepare dashboards, meeting summaries, and materials for QBRs/EBRs.
• Assist in gathering customer feedback and organizing it for internal teams.
• Hold Strategic /Executive Business Reviews to ensure value is realized at the leadership level.
• Identify and support expansion opportunities by working with Sales to increase customer adoption and business objectives.
• Collaborate with Product, Support, and Professional Services teams to ensure customers receive coordinated, consistent service.
• Identify and facilitate training sessions, webinars, and resources that guide customers to increased adoption and best practices.

Technical Program Manager

• Support and optimize the current Agile delivery model, including sprint health, dependency tracking, and cross-team coordination.
• Facilitate lightweight sprint synchronization when initiatives span multiple pods.
• Own a unified view of engineering initiatives, sequencing, and delivery confidence across teams.
• Surface cross-team risks early and drive mitigation before they impact customers.
• Establish production readiness standards and ensure disciplined release practices across environments.
• Own lifecycle governance of feature flags and exposure states as we evolve toward continuous delivery.
• Partner with Engineering Managers to improve SDLC maturity and delivery predictability.
• Design mechanisms that gradually reduce ceremony while increasing clarity and accountability.
• Support the transition from release-train style governance to AI-PDLC exposure discipline.
• Improve delivery metrics focused on predictability, risk reduction, and operational resilience.

Engineering Program Manager

Product Manager

• Own the vision, roadmap, and prioritization for SimpliGov’s AI platform and intelligent workflow capabilities.
• Lead the evolution of SimpliAI from assistant-level productivity tools to purpose-built AI agents and, over time, outcome-driven government operations.
• Define and evolve the structured government workflow data model that underpins AI capabilities and strengthens our long-term data moat.
• Identify opportunities to convert normalized workflow data into predictive and prescriptive intelligence across agencies.
• Lead discovery to deeply understand agency bottlenecks, staffing constraints, trust concerns, and compliance requirements related to AI.
• Partner closely with Engineering to deliver AI-driven document parsing, logic inference, workflow generation, verification, and quality monitoring capabilities.
• Lead Private Preview strategy in partnership with Customer Success, ensuring structured feedback loops and measurable learning.
• Define requirements that ensure tenant-level data isolation, anonymized cross-agency learning, explainability, audit-readiness, and human-in-the-loop controls.
• Collaborate with Engineering Program Manager on disciplined feature flag and exposure governance.
• Partner with Product Marketing to support positioning, enablement, and customer education for AI capabilities.
• Establish and track success metrics tied to AI adoption, workflow intelligence quality, automation impact, and program-level outcomes.

Sales Development Representative

Manager, Customer Success

Customer Success Associate

Customer Success Manager

Engineering Program Manager

Senior Product Manager