ERGOMED

Associate

• To provide approved responses to medical enquiries from external customers (healthcare professionals, patients, pharmaceutical clients) including call handling in Italian and English.
• To accurately identify, document and report adverse events/side effects, pregnancy and other special situation events, and product quality complaints within required timeframes
• To ensure that all medical information enquiries are tracked and fully documented within the Medical Information database accurately and completely
• To participate in the out-of-hours provision of medical information for clients who have contracted a 24/7 enquiry handling service
• Providing management with regular updates regarding project status and metrics concerning enquiries
• Assisting in departmental regulatory inspection preparedness for the company pharmacovigilance system and actively participating in PV inspections or audits

Senior Medical Information Associate, Italian Language

Medical Director

• Lead the PV Medical Writing function
• Manage and develop the PV Medical Writing team
• Drive quality, compliance, inspection readiness, and continuous improvement initiatives
• Provide strategic PV medical writing expertise and subject matter leadership
• Support business development activities

Senior Director – Executive Director, Medical Writing

• Lead the PV Medical Writing function
• Manage and develop the PV Medical Writing team
• Drive quality, compliance, and continuous improvement initiatives
• Provide strategic PV medical writing expertise
• Support business development activities
• Oversee departmental resources, budgets, and performance
• Build and maintain strong client relationships

Senior Director – Medical Writing

• Provide approved responses to medical enquiries from external customers (healthcare professionals, patients, pharmaceutical clients) including call handling in Italian and English.
• Accurately identify, document and report adverse events/side effects, pregnancy and other special situation events, and product quality complaints within required timeframes.
• Ensure that all medical information enquiries are tracked and fully documented within the Medical Information database accurately and completely.
• Participate in the out-of-hours provision of medical information for clients who have contracted a 24/7 enquiry handling service.
• Provide management with regular updates regarding project status and metrics concerning enquiries.

• Lead the PV Medical Writing function, ensuring high-quality, compliant, and timely deliverables.
• Manage and develop the PV Medical Writing team, fostering performance, engagement, and professional growth.
• Drive quality, compliance, inspection readiness, and continuous improvement initiatives, including oversight of SOPs, KPIs, audits, and regulatory inspections.
• Provide strategic PV medical writing expertise and subject matter leadership to clients, internal stakeholders, and project teams.
• Support business development activities, including proposals, bid defenses, and client engagements.
• Oversee departmental resources, budgets, and operational performance to ensure efficient service delivery.
• Review regulatory safety responses and contribute to Risk Management Plans, aggregate reports, and other key pharmacovigilance deliverables.
• Build and maintain strong client relationships, ensuring exceptional service and trusted partnerships.
• Represent the organization externally through industry engagement, publications, presentations, and professional development activities.

Risk

• Participating in signal detection activities including set-up
• Reviewing line listings required for preparation of signal detection report
• Drafting signal detection reports, including quality control
• Record keeping and maintenance of relevant tracking tools
• Working with other company departments to ensure that signal management is conducted in accordance with relevant PrimeVigilance procedures and regulatory requirements

Benefit/Risk Associate II

Ecommerce

• Bring the Ergomed brand to life across LinkedIn, business presentations, and brand websites.
• Turn complex ideas and brand messaging into content, copy, design, and storylines.
• Use AI to accelerate productivity and improve quality of output.
• Grow Ergomed’s brand visibility and engagement on LinkedIn through both organic content and paid campaigns.
• Use PowerPoint as a communication tool to create persuasive narratives.
• Build and edit pages and content in WordPress or other CMS tools.
• Track performance across channels and turn data into practical recommendations.

Digital Brand Experience Specialist

• Bring the Ergomed brand to life across LinkedIn, business presentations, and brand websites.
• Turn complex ideas and brand messaging into content, copy, design, and storylines.
• Use AI to accelerate productivity and improve quality of output across all channels.
• Grow brand visibility and engagement on LinkedIn through organic content and paid campaigns.
• Create engaging LinkedIn posts, graphics, carousels, and short-form videos.
• Use PowerPoint to create persuasive narratives and maintain slide templates.
• Build and edit pages in WordPress or other CMS, applying best practices in UX and SEO.

Team Lead

• Leads the team responsible for ICSR management for a selected project or group of projects as Team Leader
• Ensures adequate distribution of tasks for assigned projects and teams and oversees the workflow process
• Assures and exerts of activities leading to effective cooperation with clients in the area of ICSR Management
• Providing support to other activities undertaken by the project team on behalf of the client and the company
• Line Manages assigned ICSR staff
• Creates and maintains project specific KPIs for contracted ICSR activities (this includes optimizing procedures, trainings and any other actions to increase ICSR team efficiency)
• Proposes process changes to ICSR Operational Lead
• Manages ICSR deviations with ICSR Operational Lead support
• Reviews trackers and timesheet data and ensures accuracy
• Is involved in ICSR processing and 2nd QC of cases
• Operates as the assigned team SME and supports other SMEs

PV Officer, Team Lead – Japanese Fluency Required

• Leads the team responsible for ICSR management for a selected project or group of projects as Team Leader
• Ensures adequate distribution of tasks for assigned projects and teams and oversees the workflow process
• Assures and exerts activities leading to effective cooperation with clients in the area of ICSR Management
• Providing support to other activities undertaken by the project team on behalf of the client and the company
• Line Manages assigned ICSR staff
• Creates and maintains project specific KPIs for contracted ICSR activities (this includes optimizing procedures, trainings and any other actions to increase ICSR team efficiency)
• Proposes process changes to ICSR Operational Lead
• Manages ICSR deviations with ICSR Operational Lead support
• Reviews trackers and timesheet data and ensures accuracy
• Is involved in ICSR processing and 2nd QC of cases
• Operates as the assigned team SME and supports other SMEs

Manager

• The Clinical Team Manager will be responsible for operational project management
• The CTM proactively identifies, resolves/mitigates, and escalates risks and/or issues to the PM/PD and Head of Clinical Operations as necessary
• Verifying and ensuring that project team members (CRAs, Site Managers, CTAs) are trained (e.g., GCP, SOP, indication, protocol, study specific procedures / requirements, etc.) to perform their assignments
• Developing, reviewing and revision of project documents (e.g., clinical monitoring plan, CRF completion guidelines, study specific operating manual, study specific forms etc.)
• Initiating corrective / preventative measures – e.g., update of study guidance documents, performing re-training, performing co-monitoring, etc.

Clinical Team Manager

• Strategically support and lead the development of proposals, including support strategy development and leading TCs
• Ensure proposal input obtained from a variety of stakeholders, typically involving contributions from sales, marketing, operational teams, finance, legal and top management
• QC and sense check of stakeholder feedback
• Ensure high quality client-focused proposals, budgets and client grids are delivered for new business opportunities
• Attend department meetings including global RFP Triage, P&C internal meetings, and other adhoc calls
• Support and Participate at Proposals training which includes the onboarding of new staff as well as ongoing training of existing staff as well as personnel outside the P&C team
• Support in activities related to coordination, development, negotiation and execution of client contracts and change orders for key accounts and key opportunities
• Support the development of Standardized procedures on a departmental level, and support in streamlining processes on proposal preparation and efficient turnaround timelines
• Support the development of junior staff by organizing lessons learned and continued education programs to optimize team performance and growth
• Support process improvement initiatives that result in the development of costs and proposals of the highest accuracy and effectiveness
• Ensure Senior Management are appropriately involved in QC and contribution to Key Opportunities and their strategies are effectively communicated to the client
• Ensure continuous departmental process improvements and participate in special projects periodically assigned, in addition to day-to-day duties

ERGOMED

Senior Medical Information Associate, Italian Language

Senior Director – Executive Director, Medical Writing

Senior Director – Medical Writing

Senior Medical Information Associate, Italian Language

Senior Director – Executive Director, Medical Writing

Benefit/Risk Associate II

Digital Brand Experience Specialist

Digital Brand Experience Specialist

PV Officer, Team Lead – Japanese Fluency Required

PV Officer, Team Lead – Japanese Fluency Required

Clinical Team Manager

Proposals Manager – Pharmacovigilance

Proposals Manager – Pharmacovigilance

Proposals Manager – Pharmacovigilance

Proposals Manager – Pharmacovigilance