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Senior Medical Information Associate, Italian Language
ERGOMEDMedical Information Associate providing responses to medical inquiries for a global pharmacovigilance firm. Handling inquiries in Italian and English while ensuring compliance with safety data regulations.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing accurate medical information and handling enquiries in both Italian and English, with a strong background in life sciences. Proficient in documenting and reporting adverse events and ensuring compliance with medical information protocols.
Highest-signal resume keywords
Life Science BackgroundMedical Information DocumentationBilingual CommunicationCustomer Service ExperienceAdverse Event Reporting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical Information ManagementAdverse Event ReportingDocumentation AccuracyCall HandlingLife Science Knowledge
Soft Skills
Effective CommunicationCustomer Service OrientationAttention to Detail
Tools & Technologies
Medical Information Database
Industry Keywords
HealthcarePharmaceuticalBiotechnologyNursingChemistryBiology
About the role
Key responsibilities & impact- Provide approved responses to medical enquiries from external customers (healthcare professionals, patients, pharmaceutical clients) including call handling in Italian and English.
- Accurately identify, document and report adverse events/side effects, pregnancy and other special situation events, and product quality complaints within required timeframes.
- Ensure that all medical information enquiries are tracked and fully documented within the Medical Information database accurately and completely.
- Participate in the out-of-hours provision of medical information for clients who have contracted a 24/7 enquiry handling service.
- Provide management with regular updates regarding project status and metrics concerning enquiries.
Requirements
What you’ll need- Life science / bio medical background – healthcare related degree (chemistry, biology, biotechnology, pharmacy, nursing)
- Customer service or call centre experience preferred
- Comfortable receiving enquiries by phone
- Advanced English skills, both verbal and written
Benefits
Comp & perks- Paid time off
- Flexible working hours
- Collaborative environment