Senior Product Manager
The College of Education at The University of Texas at Austin
Senior Product Manager
Equinix
full-time
Posted on:
Location Type: Hybrid
Location: Dallas • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $136,000 - $204,000 per year
Job Level
Senior
Tech Stack
Cloud
About the role
- Own and manage the support and call center platform product backlog
- Partner closely with Support Managers and Call Center Operations
- Drive the implementation and optimization of support tools
- Collaborate with engineering teams to define technical requirements
- Design and implement support metrics and dashboards
- Conduct user research and gather feedback for improvements
- Work cross-functionally with Customer Success, Sales, and Product teams
Requirements
- Bachelor's degree in Business, Computer Science, Engineering, or related field
- 3-5 years of product management or product owner experience
- Hands-on experience with Salesforce Service Cloud
- Deep understanding of call center telephony systems
- Strong knowledge of contact center operations
- Experience writing detailed user stories and acceptance criteria
- Data analysis skills with creating dashboards and reports
Benefits
- Employee Assistance Program
- Health, life, disability and voluntary plans
- Retirement plans
- Paid Time Off (PTO) and paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product managementproduct ownerdata analysisuser storiesacceptance criteriadashboard creationSalesforce Service Cloudcall center telephony systemscontact center operations
Soft skills
collaborationcommunicationuser researchfeedback gatheringcross-functional teamwork
Certifications
Bachelor's degree
