Bilingual Commercial Account Manager, Portfolio Management
EQ Bank | Equitable Bank
Bilingual Renewal Advisor / Conseiller en renouvellement, FR/ENG
EQ Bank | Equitable Bank
full-time
Posted on:
Origin: • 🇨🇦 Canada
Visit company websiteJob Level
JuniorMid-Level
About the role
- Proactively establish and maintain contact with borrowers in assigned portfolio 90 to 180 days prior to maturity to retain them
- Negotiate renewals within predetermined pricing range, adhering to underwriting criteria and policies
- Assess borrowers individually and recommend suitable solutions while protecting bank's interest
- Monitor mortgages that no longer meet risk standards and work with borrowers/brokers to transition
- Manage day-to-day maintenance of five months’ worth of loans, ensure timely email and phone response
- Prepare and process loan renewal documents once signed and returned
- Ensure procedural and compliance requirements are met and documents archived correctly
- Document all actions in customer tracking database
- Ensure AML/ATF requirements are met for files
- Systematically track interactions and maintain monthly portfolio spreadsheets
- Complete additional projects/tasks related to SFR Renewals and collaborate with other departments
Requirements
- Completed post-secondary program in a related discipline and/or 2-3 years of experience in a related field
- Bilingual (English and French)
- Superior interpersonal and communication skills, both written and verbal
- Strong decision making and problem-solving abilities
- Ability to perform under pressure
- Basic mathematical skills
- Exemplary analytical abilities
- Strong customer service and negotiation skills
- Computer literate (MS Outlook, MS Word, MS Excel)
- Self-motivated to meet tight deadlines
- Results/goal achievement oriented
- Ability to seamlessly balance multiple priorities simultaneously; organized multitasking
- Team oriented
- Working knowledge of residential mortgages and processes, and thorough understanding of products offered by Equitable
- A general understanding of current mortgage market trends
