Manage and supervise the Commercial Servicing and Administration department to ensure optimum service and adherence to policies and procedures
Review and approve Subsequent Advances, Operating Line Advances, Partial Discharges, Undertaking/Holdback releases, and PPSA renewals
Support Senior Manager with Investor Specialized Financing servicing transactions including monthly remittances
Support syndication team with partner remittances, partner inquiries and day to day loan servicing
Ensure monthly follow-up for Undertaking/Holdbacks and prioritize/assign tasks to team members
Maintain excellent customer service levels and prepare reports relied upon by Senior Management
Motivate and support professional growth of the team, including training, development plans, target setting and performance reviews
Promote team engagement and the Bank’s Core Values and participate in management/department meetings and special projects
Assist with implementing servicing builds and new platforms and create complicated Excel-based spreadsheets
Reconciliation of accounts and ensure files are compliant prior to signing cheques and accurate disbursements of funds
Communicate and cooperate with external parties (Clients, Lending Partners, Solicitors, Brokers) and internal departments to maintain business relationships and compliance
Assist Associate Director with reporting and procedures to comply with lending and regulatory requirements (Basel II, ICOFR, OSFI, CCPM, User Guides)
Requirements
Minimum of 5 years’ mortgage experience (preferably with management experience)
Expert understanding of Commercial and specialized finance, servicing products
Good understanding of commercial Real Estate, Corporate/Legal documentation (specifically, security documentation) and AML/ATF regulations
Post-secondary education (diploma/degree) in accounting with good understanding of general ledgers and accounting principles
Proficient knowledge of MS Office (more importantly, Excel), , Athena and PPLUS
Ability to build complex excel models
Leadership skills with the ability to set strong examples for subordinates and the ability to manage and motivate team members
Expert level analytical and program solving skills
Strong organizational and time management skills
Ability to handle multiple competing priorities
Excellent verbal and written communication skills with the ability to respond in a clear, concise and professional manner
Understanding of the importance of quality and timely customer service to external clients, solicitors, business partners, and management and staff across the Bank’s departments