Service Administrator
Cummins Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Mississauga • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$73,600 - CA$110,400 per year
Job Level
Mid-LevelSenior
About the role
- Serves as the primary point of contact with customers, developing relationships with key customers.
- Analyze customer needs, gather information, open work orders, provide quotes, prepare repair plans, schedule work, and provide updates to customers.
- Creates complex work orders including diagnostic plans and repair plans by determining repair length based on parts and labor availability.
- Works with the Service Supervisor to schedule job assignments.
- Develops relationships with key customers; resolves customer concerns regarding warranties and explain charges.
Requirements
- Technical trade school/ vocational diploma or certification or equivalent experience required.
- Requires significant and/or in-depth knowledge obtained through specialized training.
- Excellent customer service skills - Knowledge of customer service principles and practices.
- Excellent time management and organizational skills
- Strong knowledge of relevant computer applications
Benefits
- Company Pension Plan
- Medical/Dental/Life Insurance
- Health Savings Account
- Full complement of personal and professional benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
diagnostic plansrepair planswork orderscustomer needs analysis
Soft skills
customer service skillstime managementorganizational skillsrelationship buildingproblem resolution
Certifications
technical trade school diplomavocational diplomacertification