Purpose
The Director, Mortgage Enforcement is responsible for oversight and management of the Bank’s Personal Banking mortgage portfolio in default. The Director is an expert in mortgage enforcement and is responsible to effectively oversee the default portfolio to ensure financial loss mitigation and cost management. The incumbent is the key contact for both internal and external stakeholders and partners and is required to build and maintain professional and effective relationships.
The Director prepares and delivers materials to Senior Management to display results and trending for impaired loans, including specific provisions and forecasts, in a concise and professional manner. The Director provides direction and support to the Defaults Team as required and ensures solid documentation of, and adherence to, company policies and procedures.
Requirements
5+ years of experience in residential mortgage enforcement at a financial institution; well-versed in mortgage enforcement practices across Canada
10+ years of management experience; demonstrated leadership and change management skills
Business degree or a related discipline
Solid knowledge of residential lending
Excellent leadership, negotiation, and communication skills
Proven people manager with focus on team engagement
Proven client management experience
Established and meticulous time management and organizational skills
Proven ability to thrive in fast-paced, changing environment and demonstrated ability to perform and remain agile under high intensity conditions
Excellent communication skills, both written and oral; ability to present and professionally communicate with Senior Management and other stakeholders (both internal and external)
Proficient in MS Office
Effective analytical and problem-solving skills
Ability to work independently and make key decisions