ePromos Promotional Products

Project Manager

• Creative Ticket Trafficking: Receive, review, and organize incoming creative Jira tickets from sales reps, account managers, and internal stakeholders.
• Monitor ticket queues and flag bottlenecks, missing information, or unrealistic timelines before they become problems.
• Keep Jira boards clean and current, including closing completed tickets, updating statuses, and archiving stale requests.
• PageProof Trafficking and Review: Own the day-to-day management of PageProof, our online proofing platform, for both internal and client-facing creative.
• Digital Asset Management (DAM) Support: Support the ongoing management, organization, and upkeep of our DAM platform to ensure assets are findable, properly tagged, and up to date.
• Basic Design Support: Perform small-scale design edits and updates in Adobe Creative Suite or similar tools.
• Serve as a friendly, responsive point of contact between the creative team and internal partners across marketing and sales.

Creative Project Coordinator

Account Executive

• Serve as the primary point of contact for key enterprise accounts, building strong relationships with C-level executives and senior decision-makers.
• Develop and execute comprehensive account strategies, including Annual Account Plans, aligned with client goals and company revenue targets.
• Understand client business models, challenges, and long-term objectives to proactively deliver strategic guidance.
• Identify upsell, cross-sell, and expansion opportunities within assigned accounts.
• Drive sustainable revenue growth while ensuring long-term profitability of client relationships.
• Collaborate with merchandising, marketing, operations, and other internal partners to deliver tailored solutions that align to client needs.
• Stay informed about industry trends, market shifts, and competitive landscapes.
• Use company systems to track and manage account performance.

Strategic Account Executive

Account Manager

• The Program Account Manager (PAM) is responsible for developing and managing the online store component of assigned Client program(s) while meeting and exceeding assigned sales, profitability, and account satisfaction goals.
• In close partnership with Sales, the PAM will develop and execute the overall online store sales strategy of assigned accounts and identify new key stakeholders, whether store-related or not.
• The PAM will also work closely with the Operations Team to help drive operational efficiencies of the stores assigned.
• Partner with assigned Enterprise Business Manager (EBM) and Account Manager (AM) to develop and execute strategic business plans aligned with company objectives.
• Ensure adherence to all departmental SOPs and SLAs.
• Identify, establish, and execute process improvements to optimize the Client store experience.
• Review and implement all new and existing documented SLAs and SOPs.
• Ensure proper finance and operational account setup.
• Align all program activities with implementation checklists and proactively recommend improvements to meet and exceed Client expectations.
• Collaborate closely with internal departments including: Art Team, eCommerce, Merchandising, Vendor Relations, Sales Support, Quality Control
• Ensure Client brand compliance across both the online store platform and all associated merchandise.
• Supervise the user experience of the online company store, including: Site navigation, Content development, Sales funnels, Promotional campaigns.
• Serve as the primary Client and Sales point of contact for all online store-related matters.
• Identify opportunities to improve the user experience and recommend corrective actions to drive positive outcomes.
• Develop and maintain marketing calendars when not provided by the Client to promote store engagement and drive sales growth.

Program Account Manager

Human Resources

• Support the day-to-day operations of the Human Resources function within a fast-paced promotions and branded merchandise company
• Assist with onboarding process for new hires, including paperwork, system access, and orientation scheduling
• Partner with hiring managers and HR Manager to ensure smooth and consistent onboarding experiences
• Serve as a first point of contact for general HR questions and support
• Assist employees with HR-related inquiries and direct them to appropriate resources when needed
• Support job postings and basic recruiting administrative tasks
• Assist with maintaining HR files and required documentation

Creative Project Coordinator

Strategic Account Executive

Program Account Manager

HR Coordinator