ePromos Promotional Products

Account Executive

• Serve as the primary point of contact for key enterprise accounts, building strong relationships with C-level executives and senior decision-makers.
• Develop and execute comprehensive account strategies, including Annual Account Plans, aligned with client goals and company revenue targets.
• Understand client business models, challenges, and long-term objectives to proactively deliver strategic guidance.
• Identify upsell, cross-sell, and expansion opportunities within assigned accounts.
• Drive sustainable revenue growth while ensuring long-term profitability of client relationships.
• Partner with internal teams to develop customized proposals and solutions that support revenue objectives.
• Collaborate with merchandising, marketing, operations, and other internal partners to deliver tailored solutions that align to client needs.
• Stay informed about industry trends, market shifts, and competitive landscapes.
• Use company systems—including CRM tools such as NetSuite—to track and manage account performance.

Strategic Account Executive

Implementation Specialist

• Lead the onboarding and implementation of new enterprise clients.
• Conduct need-based analysis, scoping solutions, and launching scalable ecommerce webstore platforms.
• Ensure a seamless transition from business development to active operations.
• Align cross-functional teams, optimizing processes and delivering exceptional client experiences from contract to go-live.
• Act as the primary point of contact for executive-level client stakeholders throughout the implementation process.
• Develop and maintain onboarding frameworks, training materials, and process documentation.

Manager, New Business & Client Implementation

Operations

• Overseeing and optimizing all daily operations relating to third-party logistics (3PL), order workflow and fulfillment, inventory management, end-to-end e-commerce supply chain and sales support.
• Drive operational efficiency, process improvement, and strategic execution to ensure exceptional service delivery and fulfillment performance across diverse channels, including enterprise programs, one-off projects, and online marketplaces.
• Lead, develop, and manage 3rd party fulfillment and warehouse operations including oversight of 3PL providers, distribution, and inventory control.
• Serve as the main point of contact for fulfillment partners and carriers.
• Manage vendor performance, conduct regular business reviews, and drive accountability for cost, service, and quality.
• Negotiate rates, contracts, and service levels with fulfillment and logistics partners.
• Ensure accurate inventory management between internal systems and third-party warehouses.
• Monitor and reconcile stock discrepancies and coordinate cycle counts and reporting.
• Support forecasting for client programs and ensure adequate inventory levels for ongoing campaigns.
• Maintain and audit ERP system data accuracy with internal and external partners; automate and streamline operational workflows and reporting.
• Develop and execute strategies for efficient order processing and workflow, product decoration, picking, packing, and shipping; monitor and improve KPIs related to Service Level Agreements (SLA), order accuracy, timeliness, cost, and customer satisfaction.
• Oversee sales support functions including domestic and offshore resources who are tasked with ensuring orders are fulfilled after initial creation of sales order.
• Collaborate with cross-functional teams—sales, sales support, finance, merchandising, and IT—to ensure integrated support for fulfillment processes, customer contract compliance, and regulatory requirements.
• Manage relationships and service levels with 3PL, carriers, and technology/systems partners; negotiate contracts and oversee vendor performance.
• Lead initiatives for continuous process improvement, leveraging data and analytics for inventory control, fulfillment forecasting, and workflow enhancement.
• Stay informed about industry trends, regulations, and technology advancements to drive innovation and maintain competitive advantage.

Director of Operations

Administration

• NetSuite System Administration Manage daily configuration, support, and maintenance of the NetSuite platform Conduct user account maintenance, including creation, modification, and deactivation of users Assign and adjust roles and permissions to ensure secure and appropriate system access Perform routine system integrity checks and audits to maintain reliability and optimize uptime Oversee imports and exports of data as required for business operations Configuration & Customization: Configure NetSuite to meet organizational requirements with built-in or 3 rd party tools Define custom fields, forms, roles, and page layouts to support business processes Establish and maintain approval workflows and structures as needed Data Management: Maintain data accuracy and consistency through regular audits and cleansing activities Coordinate and facilitate data migration projects during upgrades or system changes Manage import and export processes to ensure seamless data flow within NetSuite Uphold data governance policies and practices for reliable data across systems Reporting and Automation Create saved searches, reports, dashboards, and KPIs using NetSuite’s native analytics tools Configure and automate routine reporting to support informed business decision-making Set up automated system notifications and reminders for key business events User Support & Training: Provide technical support and troubleshooting for NetSuite users Develop and deliver training sessions, user guides, and documentation to improve adoption and proficiency Assist with onboarding new users and ongoing education for current users Troubleshoot user issues and escalate technical problems as needed System Maintenance & Upgrades: Monitor system health and performance, proactively addressing potential issues Apply system patches and prepare for major upgrades as released by NetSuite Test new features and communicate changes to users as part of upgrade readiness Stay updated on NetSuite releases and enhancements for continuous improvement Assist with system audits, data integrity checks, and ongoing maintenance tasks. Support system upgrades and new release testing to ensure business continuity. Testing & Documentation: Conduct system testing for new configurations, workflows, and customizations Document technical requirements, system changes, and processes for internal records Maintain clear records for troubleshooting, compliance, and future system modifications Compliance & Security: Ensure compliance with company policies and security protocols, including user access management and audit trails. Ensure compliance with internal policies and industry security protocols Manage user access and permissions to safeguard sensitive organizational data Monitor audit trails and review system activity for accountability and regulatory adherence Promote and enforce best practices in system security and access control

NetSuite Administrator

Human Resources

• The Human Resources Manager oversees people practices, promotes an organizational culture focused on trust and performance, and uses technology, including AI, to improve HR operations.
• This role leads the daily functions of the Human Resources Department, including talent acquisition, the full employee lifecycle, employee engagement, organizational culture, internal communication, and performance management.
• The Human Resources Manager is a strategic partner to leadership and the first point of contact for all HR-related matters.
• Culture Leadership: Proactively champion and cultivate a culture of trust, equity and transparency to help drive organizational performance.
• HR Policy and Compliance: Develop, promote, and communicate HR policies and programs, balancing compliance requirements and a people-first approach
• Employee Inquiries: Act as the primary point of contact for HR-related inquiries, providing timely and accurate responses to employee questions and concerns.
• Talent Acquisition : Manage and continuously improve the full cycle recruiting process, utilizing AI and digital sourcing tools to identify, attract, and hire top talent. Maintain and optimize Applicant Tracking System (ATS). Facilitate and monitor for success all new hire background and eligibility verifications
• Onboarding & Assessments : Direct onboarding programs and new hire assessments (30/60/90 days plans), using feedback and insights to facilitate rapid engagement and drive performance. Work with department management to prepare orientation and training schedule(s).
• Employee Relations: Provide guidance to managers and employees on performance concerns, employee complaints, and workplace issues. Collaborate with outside Legal Counsel as needed for investigations and resolution.
• Performance & Talent Development: Lead biannual performance management initiatives to support both organizational and individual growth. Collaborate with managers/leaders on ongoing performance plan design and execution, and Performance Improvement Plan development (PIPs), and related follow-through.
• Training & Development: Identify, develop, and support employee training programs, leveraging online learning and AI platforms where appropriate.
• Benefits & Compensation: Oversee benefits administration (enrollment, education, support, audits) and partner with Finance for payroll, compensation planning, and incentive structures. Collaborate with relevant third parties to ensure compliance and effectiveness. Administer leave programs assisting the employee(s) in identifying leave type, policy, and procedure.
• Communication: Deliver timely, transparent, and compelling HR communications through multiple channels, maximizing reach in remote settings.
• HR Data and Analytics: Maintain HR Systems and analyze HR and business metrics to deliver concise, data-driven reports for Executive and Leadership teams, supporting strategic workforce planning, recognition initiatives, total rewards, and compliance. Provide clear insights and actionable recommendations that inform leadership decisions and drive organizational performance.
• Ensure all reporting aligns with company goals, ethical standards, and regulatory requirements.