Program Account Manager

ePromos Promotional Products

Program Account Manager responsible for online store management and sales strategy execution. Collaborating with internal teams and ensuring client satisfaction in the promotional products sector.

Posted 6/5/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

The Program Account Manager (PAM) is responsible for developing and managing the online store component of assigned Client program(s) while meeting and exceeding assigned sales, profitability, and account satisfaction goals.
In close partnership with Sales, the PAM will develop and execute the overall online store sales strategy of assigned accounts and identify new key stakeholders, whether store-related or not.
The PAM will also work closely with the Operations Team to help drive operational efficiencies of the stores assigned.
Partner with assigned Enterprise Business Manager (EBM) and Account Manager (AM) to develop and execute strategic business plans aligned with company objectives.
Ensure adherence to all departmental SOPs and SLAs.
Identify, establish, and execute process improvements to optimize the Client store experience.
Review and implement all new and existing documented SLAs and SOPs.
Ensure proper finance and operational account setup.
Align all program activities with implementation checklists and proactively recommend improvements to meet and exceed Client expectations.
Collaborate closely with internal departments including: Art Team, eCommerce, Merchandising, Vendor Relations, Sales Support, Quality Control
Ensure Client brand compliance across both the online store platform and all associated merchandise.
Supervise the user experience of the online company store, including: Site navigation, Content development, Sales funnels, Promotional campaigns.
Serve as the primary Client and Sales point of contact for all online store-related matters.
Identify opportunities to improve the user experience and recommend corrective actions to drive positive outcomes.
Develop and maintain marketing calendars when not provided by the Client to promote store engagement and drive sales growth.

Requirements

What you’ll need

Associates and/or bachelor’s degree in business , or equivalent experience
Minimum five years of progressive online store account management experience required in the branded and promotional merchandise sector
Proven work experience in an online store/corporate programs, branded merchandise support role, or similar role
Demonstrated ability to lead client sales growth and drive results
Working knowledge of online store platforms and features
Strong operational and project management skillset
Excellent verbal and written communication skills, with the ability to articulate complex ideas and influence Client stakeholders as required.
Always maintain the highest level of confidentiality and professional conduct
Establishing and carrying out organizational or departmental procedures, goals, and policies
High acumen for problem solving and proactively identifying areas to improve customer satisfaction
Strong writing and editing skills with attention to detail
Excellent customer service skills
Organizational and time management skills
Superior verbal and written communication skills
Independent self-starter with the ability to prioritize and work within established guidelines while maintaining confidentiality
Excellent written and oral communication skills
Ability to work independently or as part of a team as required by the task or project
Ability to organize and manage multiple competing projects
Strong PC skills and MS Office skills

Benefits

Comp & perks

Competitive Compensation Package
Medical, Dental, Vision, Life and Ancillary product options
HSA and FSA
Traditional and Roth 401(k) with employer matching contributions
Paid Time Off with Holidays
An engaging work life with life balance
Growth opportunities
100% remote workforce

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

online store account managementsales strategy developmentprocess improvementsoperational efficienciesproject managementuser experience optimizationcontent developmentsales funnelspromotional campaignsbranded merchandise

Soft Skills

communication skillsproblem solvingorganizational skillstime managementcustomer serviceindependent self-starterattention to detailinfluencing stakeholderscollaborationconfidentiality

Certifications

Associates degreeBachelor's degree