EPIC Health - Exclusive Physicians | Integrated & Comprehensive

IT Support Specialist

EPIC Health - Exclusive Physicians | Integrated & Comprehensive

full-time

Posted on:

Location Type: Office

Location: Southfield • Missouri • United States

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Tech Stack

AzureDNSFirewallsMacOSPythonTCP/IPVoIP

About the role

  • Provide responsive technical support to end users on-site, remotely, or via phone/email.
  • Diagnose and resolve issues related to Windows, macOS, applications, and hardware.
  • Troubleshoot printers, scanners, peripherals, and network connectivity.
  • Maintain documentation in the ticketing system.
  • Escalate complex issues when needed.
  • Deploy and configure laptops, desktops, monitors, printers, VoIP phones, and peripherals.
  • Perform OS installs, security patches, and hardware maintenance.
  • Assist with servers, NAS/SAN devices, and backup systems.
  • Support networking hardware including switches, access points, firewalls, and cabling.
  • Create, modify, and deactivate accounts in AD, Azure AD, Google Workspace, etc.
  • Configure access rights, MFA, and permissions.
  • Troubleshoot credential and authentication issues.
  • Maintain audit-ready documentation.
  • Basic network troubleshooting (TCP/IP, DNS, DHCP, VLANs, VPN).
  • Support endpoint security, patching, and compliance.
  • Monitor alerts from security tools and escalate issues.
  • Participate in security hardening initiatives.
  • Travel to nearby sites (~20 minutes) for technical support.
  • Assist with equipment moves, A/V, cabling, and infrastructure work.
  • Support special projects and office IT upgrades.
  • Learn automation tools (PowerShell, Python, n8n, RMM tools).
  • Automate tasks such as onboarding, device setup, system checks, and reporting.
  • Identify and implement workflow improvements.

Requirements

  • Associate degree or equivalent experience.
  • Working knowledge of Windows (and basic Mac familiarity).
  • Understanding of networking fundamentals.
  • Strong troubleshooting and communication skills.
  • Customer‑service mindset.
  • Reliable transportation and valid driver’s license.
  • Preferred - Experience with ticketing systems.
  • Familiarity with AD, Azure AD, MDM tools.
  • Basic networking knowledge (switches, APs, cabling).
  • Experience with scripting or automation.
  • Certifications: A+, Network+, Security+, Microsoft/Azure.
  • Prior MSP or multi‑site experience.
Benefits
  • Professional Growth & Development - Exposure to networking, cloud, security, automation, and enterprise tools.
  • Growth paths: Systems/Network Admin, Security Analyst, DevOps/Automation Engineer.
  • Certification reimbursement and structured learning plans.
  • Mentorship from senior IT professionals.
  • Work Environment - Collaborative, innovative, supportive team culture.
  • Diverse technical projects and modernization initiatives.
  • Regular coaching and feedback.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
WindowsmacOSnetwork troubleshootingTCP/IPDNSDHCPVLANsVPNPowerShellPython
Soft Skills
troubleshootingcommunicationcustomer servicereliable transportation
Certifications
A+Network+Security+MicrosoftAzure