Envoy Air

Product Manager

• Own the multi-quarter roadmap and business case for Digital Envoy's core IP Intelligence and geolocation data products.
• Translate market opportunities, customer needs, and the product team's vision into a prioritized roadmap engineering can execute against.
• Create clear, specific product requirements, developed in partnership with engineering and GTM stakeholders.
• Make the strategic trade-off calls (build vs. buy, depth vs. breadth, new capability vs. hardening) that shape where the product goes next.
• Define pricing and packaging input for new capabilities in partnership with leadership and go-to-market teams.
• Partner with Marketing to identify feature launch requirements and help build the right collateral.
• Communicate and train stakeholders across Sales, Sales Engineering, Customer Success, and Tech Support on product capabilities.
• Partner closely with engineering leads to translate roadmap priorities into well-scoped delivery, without owning day-to-day sprint mechanics yourself.
• Partner with data science and data analytics to understand data quality constraints and fold them into the roadmap.
• Represent the voice of the customer and the market, grounding every roadmap decision in evidence, not opinion.
• Brief leadership regularly on strategy, roadmap progress, risks, and trade-offs, functioning as a trusted peer-level partner rather than a reporting layer.
• Stay close to how customers use IP Intelligence and geolocation data, through support tickets, sales calls, competitive deep dives, and direct conversations.
• Track competitive and market movement in IP Intelligence, geolocation, and adjacent data categories, and translate it into roadmap and positioning decisions.
• Turn qualitative and quantitative signal into a roadmap that reflects real customer and business value, not just internal opinion.
• Identify, define, and track the product metrics that matter (accuracy, coverage, adoption, revenue impact) in dashboards you build and own, and know which ones are moving and why.
• Build reporting that shows leadership and stakeholders exactly where the product and its roadmap stand.
• Hold a high bar for data quality and reproducibility, consistent with Digital Envoy's identity as a precision data company.

Product Manager, IP Intelligence

Sales

• Manage the full sales cycle from identifying prospective clients to closing
• Develop sales strategy and solution sell Digital Envoy’s offerings
• Lead and negotiate contractual terms and pricing while overcoming objections
• Develop and maintain a strong knowledge of Digital Envoy’s product and value proposition

International Sales Director – CTV/Streaming/Digital Rights Management

Client Partner

• Manage a portfolio of customer accounts, primarily supporting customers with annual contract values under $40K.
• Build strong customer relationships through proactive communication and regular business reviews.
• Guide customers through onboarding, adoption, and ongoing success with Digital Envoy's products and services.
• Partner with customers to understand their business objectives and help maximize the value they receive from our solutions.
• Lead renewal conversations for your assigned accounts and identify opportunities for account growth, introducing Senior CSMs when strategic expansion opportunities arise.
• Monitor customer health and engagement to proactively identify retention risks.
• Coordinate with Product, Engineering, Support, Finance, and Legal to ensure timely resolution of customer requests.
• Maintain accurate customer records, success plans, and account activities within Salesforce and Gainsight.
• Partner with Senior Customer Success Managers on strategic customer initiatives and best practices.
• Contribute to the continued improvement of Client Success processes and customer programs.

Product Manager, IP Intelligence

International Sales Director – CTV/Streaming/Digital Rights Management

Associate Client Success Manager