Associate Client Success Manager

Envoy Air

Associate Customer Success Manager at Digital Envoy handling customer retention and success for small to mid-sized customers. Overseeing customer accounts with a focus on growth and engagement.

Posted 7/10/2026full-timePeachtree Corners • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Manage a portfolio of customer accounts, primarily supporting customers with annual contract values under $40K.
Build strong customer relationships through proactive communication and regular business reviews.
Guide customers through onboarding, adoption, and ongoing success with Digital Envoy's products and services.
Partner with customers to understand their business objectives and help maximize the value they receive from our solutions.
Lead renewal conversations for your assigned accounts and identify opportunities for account growth, introducing Senior CSMs when strategic expansion opportunities arise.
Monitor customer health and engagement to proactively identify retention risks.
Coordinate with Product, Engineering, Support, Finance, and Legal to ensure timely resolution of customer requests.
Maintain accurate customer records, success plans, and account activities within Salesforce and Gainsight.
Partner with Senior Customer Success Managers on strategic customer initiatives and best practices.
Contribute to the continued improvement of Client Success processes and customer programs.

Requirements

What you’ll need

Bachelor's degree preferred.
2–3 years of experience in Customer Success, Account Management, Client Services, Customer Support, or another customer-facing role within a B2B SaaS or technology company.
Experience managing customer relationships throughout the customer lifecycle.
Strong communication, presentation, and relationship-building skills.
Highly organized with excellent time management and the ability to manage multiple priorities.
Customer-first mindset with a proactive, solution-oriented approach.
Comfortable collaborating across Sales, Product, Engineering, Marketing, Finance, and Legal teams.
Experience using Salesforce or another CRM platform; Gainsight experience is a plus.
Experience supporting SaaS renewals or subscription-based customers is preferred.
Familiarity with AdTech, Streaming, Cybersecurity, or Data technologies is a plus.

Benefits

Comp & perks

Competitive Salary & Bonus program
Medical, Dental and Vision
Paid Holidays & Unlimited PTO policy
401(k) with employer contribution match

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer Relationship ManagementSaaS Renewals SupportCustomer Lifecycle ManagementAccount Growth StrategiesData Analysis

Soft Skills

Relationship BuildingTime ManagementOrganizational SkillsCollaborationPresentation Skills