Ensora Health

SDET

• Own quality and reliability for assigned product areas, designing and implementing automated test frameworks across APIs, backend services, and UI components
• Build and maintain scalable test automation infrastructure integrated into CI/CD pipelines for continuous quality feedback
• Leverage AI-assisted testing tools and intelligent automation techniques to increase test coverage and improve defect detection
• Partner with engineering and product teams to define testable requirements and identify quality risks early in the development lifecycle
• Integrate automated tests into CI/CD pipelines, ensuring high-confidence releases through continuous validation
• Mentor junior SDETs, promoting best practices in automation, quality engineering, and effective use of AI tools in testing

Account Executive

• Prospect and qualify new opportunities using a combination of traditional outreach and AI-powered insights to identify high-potential leads
• Conduct discovery calls and product demos, tailoring conversations using data, automation, and research tools to better understand customer needs
• Leverage AI-enabled sales tools and CRM systems to prioritize pipeline, surface trends, and improve forecasting accuracy
• Negotiate pricing and contract terms while structuring deals that align customer outcomes with business goals
• Maintain accurate, real-time pipeline data and forecasts, using technology to drive efficiency and visibility
• Continuously experiment with and adopt new tools, workflows, and AI capabilities to improve productivity and sales effectiveness
• Build strong, trust-based customer relationships by combining human insight with tech-enabled personalization
• Represent the company at events, bringing a modern, informed perspective on industry and technology trends.

Account Executive – Cross-sell

Product Manager

• Own the end-to-end lifecycle of medium-scale products and features, from discovery through delivery
• Define and communicate a clear product vision and roadmap aligned to customer needs
• Translate complex problems into actionable product requirements
• Partner closely with engineering, design, data, and go-to-market teams
• Leverage qualitative and quantitative data, user research, and market insights to inform decisions
• Drive the integration of AI-driven capabilities into the product
• Continuously evaluate product performance
• Advocate for the customer by deeply understanding user needs
• Collaborate within a high-performing, supportive team environment
• Stay informed on industry trends and emerging technologies

Full-stack Engineer

• Design, develop, test, and deploy cross-platform mobile apps using React Native and TypeScript
• Build and maintain backend APIs using .NET/C# and relational databases
• Own assigned features across the full lifecycle, from design and implementation through testing, release, monitoring, and support
• Collaborate with Product, QA, UX, and DevOps to deliver high-quality features
• Participate in code reviews, share knowledge with teammates, and help improve engineering practices
• Troubleshoot production issues across mobile and backend systems
• Contribute to API performance, scalability, reliability, and observability improvements
• Contribute to CI/CD and testing automation improvements
• Document technical solutions and follow team coding standards, review practices, and quality expectations
• Leverage AI-assisted development tools (e.g., code generation, debugging, test creation) to improve productivity and solution quality
• Experiment with and adopt emerging AI technologies to enhance development workflows and engineering outcomes
• Apply critical thinking to validate AI-generated outputs to ensure accuracy, security, and maintainability of code

Software Engineer – Full Stack, Mobile Apps

Customer Support

• Independently manage and resolve complex or escalated customer cases using advanced troubleshooting techniques
• Apply deep EHR platform expertise to diagnose technical and workflow-related issues
• Leverage AI-powered tools and automation to accelerate case resolution, improve accuracy, and enhance decision-making
• Identify opportunities to incorporate AI and workflow automation into daily support operations
• Partner with cross-functional teams to drive timely and effective issue resolution
• Mentor junior specialists, including coaching on effective use of tools, systems, and emerging AI capabilities
• Contribute to and maintain knowledge base content, incorporating AI-assisted documentation and content optimization
• Analyze recurring issues and trends using data and AI insights, recommending improvements to processes and customer experience
• Manage customer escalations with professionalism, empathy, and clear communication
• Track and report on case trends, leveraging dashboards and AI-driven insights to inform continuous improvement

Customer Support Specialist III

Customer Success Manager

• Define and evolve enterprise-wide client management strategy, service standards, and operating models
• Align global implementation, support, and education functions with broader business growth objectives
• Establish governance frameworks, KPIs, and performance benchmarks to measure success and drive accountability
• Lead executive-level client engagement, including strategic relationships and escalation management
• Oversee budgeting, forecasting, and resource planning across client-facing functions
• Drive innovation in onboarding, service delivery, and renewal strategies to improve retention and expansion
• Partner with Product and Sales leadership to optimize customer lifecycle outcomes and ensure voice-of-customer alignment
• Represent client success priorities in executive forums and influence enterprise decision-making
• Enable consistent, scalable performance across global teams through strong operational leadership

SDET

Account Executive – Cross-sell

Product Manager

Software Engineer – Full Stack, Mobile Apps

Customer Support Specialist III

Senior Director, Client Success