Senior Director, Client Success

Ensora Health

Sr. Director defining enterprise-wide client management strategy at En sora Health.

Posted 6/11/2026full-timeRemote • Texas • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Define and evolve enterprise-wide client management strategy, service standards, and operating models
Align global implementation, support, and education functions with broader business growth objectives
Establish governance frameworks, KPIs, and performance benchmarks to measure success and drive accountability
Lead executive-level client engagement, including strategic relationships and escalation management
Oversee budgeting, forecasting, and resource planning across client-facing functions
Drive innovation in onboarding, service delivery, and renewal strategies to improve retention and expansion
Partner with Product and Sales leadership to optimize customer lifecycle outcomes and ensure voice-of-customer alignment
Represent client success priorities in executive forums and influence enterprise decision-making
Enable consistent, scalable performance across global teams through strong operational leadership

Requirements

What you’ll need

Bachelor’s degree or equivalent experience; Master’s degree preferred
12+ years of experience in SaaS implementation, customer support, or customer success
6+ years of experience leading enterprise-level initiatives and cross-functional teams
Proven track record of scaling global customer success or service operations
Strong financial acumen with experience managing multi-functional budgets
Demonstrated success influencing enterprise strategy and engaging with executive stakeholders
Experience managing complex, integrated SaaS client portfolios

Benefits

Comp & perks

Diversity, Equity, Inclusion, and Belonging initiatives
Confidentiality of information according to EEO guidelines
Non-discriminatory practices throughout the employee and customer lifecycle

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaS implementationcustomer supportcustomer successbudget managementresource planningperformance measurementgovernance frameworksKPI developmentstrategic relationship managementonboarding strategies

Soft Skills

operational leadershipinfluencing strategyexecutive engagementcross-functional team leadershipclient managementinnovationaccountabilitycommunicationcollaborationproblem-solving

Certifications

Bachelor's degreeMaster's degree