EnsoData

Account Executive

• Strive to exceed the monthly revenue quota
• Identify prospective customers, generate and convert leads to sales; collaborate with new and existing customers to identify needs and sell solutions
• Coordinate the sales process with marketing and the Sales Engineer (demonstrations)
• Negotiate contracts and pricing with the RSD and/or CCO
• Maintain their customer details in our CRM, HubSpot
• Partner with Marketing and others to develop and refine sales and marketing strategies
• Travel to shows to represent EnsoData and, as needed, travel for onsite demonstrations

Medical Device Account Executive

Implementation Specialist

• Leading customer onboarding and implementation projects by mapping technical integrations, defining milestones, coordinating stakeholders, training clinical teams, and configuring diagnostic workflows for successful go-live
• Managing multiple customer initiatives simultaneously, ensuring project timelines, technical dependencies, and communication plans stay on track
• Driving technical issue resolution from initial discovery through root-cause analysis, solution design, implementation, validation, and customer communication
• Partnering directly with sleep technologists, physicians, IT teams, and operational leaders to gather feedback, identify workflow improvement opportunities, and implement configuration enhancements
• Translating customer needs into actionable product feedback and improve the overall customer experience
• Developing scalable documentation, implementation playbooks, troubleshooting guides, and operational processes that improve consistency as EnsoData grows
• Advising customer teams on workflow optimization, adoption strategies, and best practices to maximize clinical efficiency, diagnostic accuracy, and long-term success with EnsoSleep

Implementation Engineer

• Strive to exceed the monthly revenue quota
• Identify prospective customers, generate and convert leads to sales; collaborate with new and existing customers to identify needs and sell solutions
• Coordinate the sales process with marketing and the Sales Solutions Engineer (demonstrations)
• Negotiate contracts and pricing with the RSD and/or CCO
• Maintain their customer details in our CRM, HubSpot
• Partner with Marketing and others to develop and refine sales and marketing strategies
• Represent EnsoData at shows and, as needed, travel for onsite demonstrations

Engineer

• Manage and prioritize multiple incoming customer issues, balancing urgency and impact to ensure timely resolution
• Effectively troubleshoot complex technical issues within web-based applications
• Document and follow standard operating procedures (SOPs) for appropriate escalation of issues to internal teams as needed, develop documentation to assist other TSEs with processes
• Provide timely and appropriate communication with the customer to explain the steps required to solve their issue
• Ensure customer issues and resolutions are properly documented

Technical Services Engineer

Solutions Engineer

• People management including coaching and developing a team of Clinical Solutions Specialists
• Clinical strategy and execution which starts with owning the clinical engagement model across the customer journey, ensuring consistent, high-quality demonstrations, training, and adoption support.
• Partnering with sales and the commercial team to support pipeline strategy, deal execution, and regional coverage planning.
• Customer success and adoption leadership collaboration to drive clinical adoption, utilization and value realization.
• Acting as a liaison for cross-functional collaboration and enablement with Product, Engineering, Marketing, and Regulatory/Quality teams.
• Responsible for ensuring compliance and professional standards across the team to include, but not limited to, regulatory and quality standards applicable to medical devices and SaMD.

Clinical Solutions Manager – US East Region

Technical Account Manager

• Lead and mentor the technical services team, providing guidance on best practices and technical solutions.
• Act as the primary point of contact for technical inquiries and escalated, advanced support issues, ensuring timely resolution.
• Design and monitor processes for high-volume, low difficulty support requests
• Prioritize high-impact fixes that align with the Quality Management System (QMS) and business goals.
• Provide excellent customer interaction through management of integration partners and advising the Customer Success team for highest-touch customers.
• Collaborate with cross-functional teams including Regulatory and Quality to ensure we keep a focus on quality.
• Maintain documentation of processes and customer interactions ensuring compliance with industry standards.
• Responsible for after-hours escalation process and the ticket management processes as well as the monthly management report for tickets.

Medical Device Account Executive

Implementation Engineer

Medical Device Account Executive

Technical Services Engineer

Clinical Solutions Manager – US East Region

Technical Services Manager, Healthcare