EnsoData

QA Automation Engineer

• Architect, build, and maintain a robust, scalable, and maintainable E2E automation framework (e.g., using Playwright) from scratch.
• Design and implement effective test data creation, cleaning, and management strategies.
• Define, monitor, and report on key quality metrics to drive product and process improvements.
• Develop and execute automated verification test cases and procedures to verify system requirements for our Software as a Medical Device (SaMD) products.
• Break down feature components and design specifications into structured test plans, considering functionality, user experience, and regulatory risks.
• Develop and manage verification testing, which may be manual, semi-automated, or fully automated.
• Integrate automation tests into CI/CD pipelines to provide rapid feedback to the engineering team.
• Act as the subject matter expert for testing processes, ensuring regulatory compliance (FDA QSR, ISO 13485) through rigorous software testing, issue tracking, and documentation.
• Collaborate closely with design, engineering, and product teams to identify gaps, mitigate risks, and ensure quality is built into the development lifecycle.
• Work with customer success and engineering teams to investigate, reproduce, and verify bug fixes.
• Write and improve process documents related to the software testing lifecycle.

Quality Assurance Automation Engineer

Technical Customer Success

• Assisting other Customer Success Engineers on complicated investigations and coding small bug fixes that can keep customers happy
• Facilitate new customer implementations or device integrations using a mix of standardized plans and unique problem solving
• Jumping in on an issue emailed or texted to you by a sleep tech or physician, delivering rapid and compassionate communication of updates to the customer
• Investigating, identifying, and documenting the root cause of problems and planning technical solutions; owning the resolution of fixes as you work with an engineer to write and release the relevant code
• Meeting with clinician end-users of EnsoSleep to review feedback and apply configuration changes to more-closely align the software to their preferences
• Working with the software engineering team to maintain >99% successful study-scoring throughput by helping with error reporting, system monitoring, and testing processes

Senior Customer Success Engineer

• Piloting customers through their onboarding journey by mapping their integrations, training clinicians, and customizing diagnostic reports
• Jumping on an issue emailed or texted to you by a sleep tech or physician, delivering rapid and compassionate communication of updates to the customer
• Investigating, identifying, and documenting the root cause of problems and planning technical solutions; owning the resolution of fixes and customer communication
• Meeting with clinician end-users of EnsoSleep to review feedback and apply configuration changes to more-closely align the software to their preferences
• Advising sleep lab staff on best practice workflows for efficiency and accuracy