Senior Commissions Collections Analyst
Hotel Engine
Swift
Outbound Collections Representative
Enova International
full-time
Posted on:
Location: Illinois, Iowa, Missouri, Utah, Wisconsin, Wyoming • 🇺🇸 United States
Visit company websiteSalary
💰 $21 per hour
Job Level
JuniorMid-Level
About the role
- Complete a comprehensive 4-week training program and specialize in one brand
- Conduct outbound calls to customers with overdue accounts to discuss payment status and negotiate payment arrangements
- Manage and collect overdue payments through proactive outreach
- Maintain accurate and detailed records of all collection activities and customer interactions in Enova’s CRM system
- Identify and address account discrepancies or issues that may impact payment collection
- Collaborate with the collections team to develop and implement effective collection strategies and procedures
- Ensure compliance with federal, state, and local collection regulations and company policies
- Provide exceptional customer service while handling sensitive financial information and maintaining professionalism
Requirements
- 2 or more years of experience in a collections role, preferably in an outbound collections capacity
- Strong communication and negotiation skills with the ability to handle challenging conversations tactfully
- Excellent organizational skills and attention to detail
- Proficiency in using CRM software and Google Office Suite
- Ability to work independently and as part of a team in a fast-paced environment
- Knowledge of relevant collection laws and regulations
- Eligible to work in the United States; employer unable to sponsor visas or take over sponsorship at this time
