Enova International

Outbound Collections Representative

Enova International

full-time

Posted on:

Origin:  • 🇺🇸 United States • Illinois, Iowa, Missouri, Utah, Wisconsin, Wyoming

Visit company website
✨ AI Apply
Manual Apply

Salary

💰 $21 per hour

Job Level

JuniorMid-Level

About the role

  • Complete a comprehensive 4-week training program and specialize in one brand
  • Conduct outbound calls to customers with overdue accounts to discuss payment status and negotiate payment arrangements
  • Manage and collect overdue payments through proactive outreach
  • Maintain accurate and detailed records of all collection activities and customer interactions in Enova’s CRM system
  • Identify and address account discrepancies or issues that may impact payment collection
  • Collaborate with the collections team to develop and implement effective collection strategies and procedures
  • Ensure compliance with federal, state, and local collection regulations and company policies
  • Provide exceptional customer service while handling sensitive financial information and maintaining professionalism

Requirements

  • 2 or more years of experience in a collections role, preferably in an outbound collections capacity
  • Strong communication and negotiation skills with the ability to handle challenging conversations tactfully
  • Excellent organizational skills and attention to detail
  • Proficiency in using CRM software and Google Office Suite
  • Ability to work independently and as part of a team in a fast-paced environment
  • Knowledge of relevant collection laws and regulations
  • Eligible to work in the United States; employer unable to sponsor visas or take over sponsorship at this time