Customer Service Associate
Bureau Veritas Group
Student Registration and Logistics Coordinator
Engaged HR Inc.
full-time
Posted on:
Origin: • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$20 - CA$24 per hour
Job Level
Entry Level
About the role
- Review and process student applications for designated or assigned regions
- Proactively cross-check all data entry to ensure data integrity
- Complete data entry in database related to client, host, and student information following CHN protocols
- Manage individual and group arrival and departure logistics and adjust plans as required
- Provide operational support: data entry, uploading documents, reservation management
- Document communications and actions in the database
- Assist with program administration: letters to partners, insurance registration, organizing airport transfers, documenting flights
- Review and respond to external requests (agents, natural parents, school partners), documenting requests and responses
- Communicate with partners timely following CHN standard operating procedures
- Inform colleagues and external partners about program, reservation and logistics changes
- Communicate student arrival and departure logistics with all relevant CHN partners
- Collaborate with Placement Coordinators and Relationship Managers to prioritize and process relocations and respites
- Serve as subject matter expert for assigned regions' program requirements
Requirements
- 3+ years of Data Entry and Customer Service experience in a complex and fast-paced workplace
- Post-Secondary Certificate or Diploma in a relevant discipline preferred
- Some experience working with international students and a variety of cultures
- Excellent communication skills, upholding a high degree of tact and professionalism
- Strong interpersonal skills with a keen desire for comradery and collaboration
- Ability to work well within a team and across functional groups
- Extremely organized, and can manage a high volume of work/transactions
- Extremely tech-savvy, and experience using and learning multiple databases is a plus
- Ability to manage and multi-task in a fast-paced, hectic workday
- Ability to work independently and autonomously in a virtual office environment
- Ability to work evenings and weekends occasionally
- Must be able to pass a Criminal Record Check
