Engaged HR Inc.

Customer Support

• Act as the first point of contact for all calls and situations that arise after hours, often dealing with critical situations that require a quick response or de-escalation.
• Manage emergencies that involve students that may arise, including documenting events and corresponding with applicable colleagues to engage a second opinion or request support.
• Determine nature and extent of emergency and escalate crisis situations in a prompt and caring manner, providing additional support when needed.
• Complete data-entry and maintain files as it relates to client, host, or student information.
• Review and process student applications to ensure that they are complete and accurate for designated or assigned regions.
• Provide ongoing operational support through tasks such as data entry, uploading documents to the database, custodianship documentation, limo bookings, survey implementation and/or analysis and reservation management.
• Match prospective or current students with hosts for new placements, respites, and relocations.

Overnight Emergency Care & Support Representative