Overnight Emergency Care & Support Representative

Engaged HR Inc.

Emergency Care & Support Representative ensuring student safety and support in homestay program. Addressing emergencies and providing operational support in a remote role.

Posted 7/4/2026full-timeRemote • 🇨🇦 CanadaJunior💰 CA$19 - CA$24 per hourWebsite

About the role

Key responsibilities & impact

Act as the first point of contact for all calls and situations that arise after hours, often dealing with critical situations that require a quick response or de-escalation.
Manage emergencies that involve students that may arise, including documenting events and corresponding with applicable colleagues to engage a second opinion or request support.
Determine nature and extent of emergency and escalate crisis situations in a prompt and caring manner, providing additional support when needed.
Complete data-entry and maintain files as it relates to client, host, or student information.
Review and process student applications to ensure that they are complete and accurate for designated or assigned regions.
Provide ongoing operational support through tasks such as data entry, uploading documents to the database, custodianship documentation, limo bookings, survey implementation and/or analysis and reservation management.
Match prospective or current students with hosts for new placements, respites, and relocations.

Requirements

What you’ll need

Post-Secondary Certificate or Diploma in a relevant discipline, preferred.
1+ years of Customer Service experience.
Some experience working with international students and a variety of cultures.
Innate ability to work independently and autonomously in a virtual office environment.
Exceptional Customer Service skills with the ability to show empathy to callers.
Positive interpersonal skills and highly effective at de-escalating challenging customer interactions from a remote environment.
Ability to work in a team, and to maintain and develop relationships with colleagues.
Excellent Word, Excel, Email, and Database skills.
Strong verbal and written English communication.
French is also mandatory for positions assigned to Quebec and parts of Ontario. Bilingual candidates are preferred.
Strong problem solving and organizational skills, including a precise attention to detail.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Engaged HR Inc. Website LinkedIn All Job Openings 11 - 50 employees 👥 HR Tech 🤝 Non-profit HR Tech
Consulting
Non-profit Engaged HR Inc. is a human resources consulting company based in Victoria, BC that offers tailored solutions to organizations of all sizes across Canada. They provide a variety of HR services including recruitment, learning and development, and talent management. Engaged HR focuses on transforming workplace cultures by harnessing innovation and technology while promoting employee well-being, collaboration, and efficiency. They are known for their customized approach that reflects the unique culture, goals, and needs of each organization. Additionally, Engaged HR offers pro bono HR services to non-profit organizations through their Engaged for Good program and hosts dynamic events like DisruptHR to foster community and innovation within the HR sector. Overnight Emergency Care & Support Representative Job not on LinkedIn 🔥 5 hours ago 🇨🇦 Canada – Remote 💵 $19 - $23 / hour ⏰ Full Time 🟢 Junior 💝 Customer Support 🗣️🇫🇷 French Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Act as the first point of contact for all calls and situations that arise after hours, often dealing with critical situations that require a quick response or de-escalation.
Manage emergencies that involve students that may arise, including documenting events and corresponding with applicable colleagues to engage a second opinion or request support.
Determine nature and extent of emergency and escalate crisis situations in a prompt and caring manner, providing additional support when needed.
Complete data-entry and maintain files as it relates to client, host, or student information.
Review and process student applications to ensure that they are complete and accurate for designated or assigned regions.
Provide ongoing operational support through tasks such as data entry, uploading documents to the database, custodianship documentation, limo bookings, survey implementation and/or analysis and reservation management.
Match prospective or current students with hosts for new placements, respites, and relocations. 🎯 Requirements
Post-Secondary Certificate or Diploma in a relevant discipline, preferred.
1+ years of Customer Service experience.
Some experience working with international students and a variety of cultures.
Innate ability to work independently and autonomously in a virtual office environment.
Exceptional Customer Service skills with the ability to show empathy to callers.
Positive interpersonal skills and highly effective at de-escalating challenging customer interactions from a remote environment.
Ability to work in a team, and to maintain and develop relationships with colleagues.
Excellent Word, Excel, Email, and Database skills.
Strong verbal and written English communication.
French is also mandatory for positions assigned to Quebec and parts of Ontario. Bilingual candidates are preferred.
Strong problem solving and organizational skills, including a precise attention to detail. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Service Coordinator 🔥 14 hours ago Reconomy 1001 - 5000 🤝 B2B 📋 Compliance ☁️ SaaS Website LinkedIn All Job Openings Customer Service Coordinator handling incoming service requests for RLG Canada. Collaborating with teams to ensure efficient task resolution and maintain service standards. 🇨🇦 Canada – Remote 💵 $45k - $60k / year ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required Customer Service Representative 🕒 2 days ago Avantor 10,000+ employees 🔬 Science 🧬 Biotechnology ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Customer Service Representative addressing customer inquiries and providing support for Avantor. Managing orders and customer expectations while collaborating with internal teams to resolve issues. 🇨🇦 Canada – Remote 💵 $44k - $71.3k / year ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required 🗣️🇫🇷 French Required Customer Service Representative 🕒 3 days ago New Era Technology 1001 - 5000 🔒 Cybersecurity 📡 Telecommunications 🏢 Enterprise Website LinkedIn All Job Openings Customer Service Representative for Insurance company handling inquiries, coverage assistance, and maintaining strong client relationships. Join New Era Technology, committed to a people-first culture. 🇨🇦 Canada – Remote 💵 $20 - $22 / hour ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required 🗣️🇫🇷 French Required Phone Support, Customer Service Agent 🕒 3 days ago Reach 51 - 200 🛍️ eCommerce 🤝 B2B 👥 B2C Website LinkedIn All Job Openings Phone Support and Customer Service Agent at Reach delivering support for global ecommerce and payments platform. Responding to customer inquiries and resolving issues in a fast-paced environment. 🇨🇦 Canada – Remote 💰 Series A on 2022-03 ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required Customer Support Specialist 🕒 4 days ago Railbookers Group 201 - 500 👥 B2C 🤝 B2B 🚗 Transport Website LinkedIn All Job Openings Customer Support Specialist providing exceptional support for travel inquiries via phone and email. Handling bookings, resolving issues, and ensuring a positive experience with Railbookers and Amtrak Vacations. 🇨🇦 Canada – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Data EntryDatabase ManagementApplication ProcessingSurvey ImplementationDocument Uploading

Soft Skills

EmpathyProblem SolvingOrganizational SkillsTeam CollaborationDe-escalation Skills

Certifications

Post-Secondary Certificate or Diploma