Enfuce

Customer Success Manager

• Develop and maintain trusted, long-term partnerships with key clients, aligning their strategic goals with our solutions to drive revenue, retention, and mutual success.
• Act as the lead commercial advisor and primary contact for executive stakeholders, providing strategic guidance, navigating escalations, and representing customer needs internally.
• Drive expansion across your portfolio through proactive identification and execution of upselling, cross-selling, and solution adoption opportunities.
• Lead quarterly and executive business reviews, aligning internal and customer stakeholders around progress toward KPIs, ROI achievements, and future opportunities.
• Monitor and interpret customer health signals, using data to inform engagement strategies and proactively mitigate risk.
• Collaborate cross-functionally with Sales, Product, Delivery, and Finance to ensure customer outcomes are delivered efficiently and consistently.
• Maintain a deep understanding of the embedded finance and payments ecosystem to position our capabilities effectively in strategic conversations.
• Continuously champion customer feedback internally, contributing to product and service enhancements and advocating for long-term customer success.
• Support the growth of the Customer Success function by contributing to internal process development and driving operational excellence.

Senior Customer Success Manager

Content Manager

• You support the ongoing development and refresh of Enfuce’s podcast, working closely with internal teams and external partners on planning, scripting, coordination, and content preparation.
• You collaborate with teams across Brand, Communications, and Marketing (including paid and organic social teams) to support the promotion and amplification of content, without owning those channels directly
• You ensure all content aligns with Communications strategy, brand value pillars, and Enfuce’s tone of voice, maintaining consistency across all outputs
• You measure content performance using relevant metrics and tools, and use insights to refine, optimise, and improve future content
• You apply a strong understanding of SEO best practices, ensuring content is discoverable while remaining engaging and valuable to human readers
• You write content that works effectively for both people and platforms, balancing clarity, credibility, and audience relevance with search optimisation and LLM-aware structuring
• You ensure every piece of content has a clear purpose and business value, whether that’s supporting brand positioning, thought leadership, credibility, or engagement
• You use AI and content tools thoughtfully to support research, drafting, editing, and repurposing, enabling scalable content production without compromising quality.
• You execute content across Enfuce’s owned and organic channels, including: The Enfuce blog. Long-form reports and publications (e.g. ESG reports, whitepapers) Podcast content (In the Hot Seat) Supporting editorial for video, events, and campaigns (Social media strategy and execution are owned by other roles.)
• You create high-quality written content across a wide range of formats, including: Blog posts and articles. Long-form thought leadership and reports. Podcast episode outlines, scripts, and supporting editorial. Interview, panel, webinar, and stage scripts. Video briefs and narrative outlines.
• You repurpose and scale content effectively, for example: Turning podcast episodes and transcripts into blog content, articles, or reports. Adapting long-form content into modular pieces that can be reused across channels. Ensuring content is structured in a way that supports longevity and reuse.

Senior Customer Success Manager

Content Manager, Brand Communications