Operations Coordinator
Encore Fire Protection
Operations Coordinator
Encore Fire Protection
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $60,000 - $70,000 per year
Job Level
JuniorMid-Level
About the role
- Manage the service delivery schedule for a defined geographic region with up to 10 technicians
- Maximize daily productivity (revenue) by scheduling work based on your technicians’ ability and route efficiency
- Develop and manage a process for holding your technicians accountable to time and attendance policies as well as your set service schedule
- Identify areas for process improvement and assist with creating and revising processes, ensuring better efficiency and customer experience
- Use and promote excellent customer service soft skills
- Provide outstanding customer service while establishing the most efficient schedule for installation, repair, and service crews
Requirements
- College degree or at least 2 years related work experience in a customer service role, project management/coordination, and/or facility services knowledge preferred
- Interest (and ability) in learning new technology
- Willingness to develop advanced skills in industry-specific program Service Trade
- Exceptional interpersonal and persuasion skills
- Professional, customer-focused approach to completing assignments and representing Encore
- Knowledge of Maryland geography is a definite plus but not required
