Operations Coordinator
Encore Fire Protection
Operations Coordinator
Encore Fire Protection
full-time
Posted on:
Origin: • 🇺🇸 United States • Pennsylvania
Visit company websiteJob Level
JuniorMid-Level
About the role
- Manage the service delivery schedule for a defined geographic region with up to 10 technicians
- Maximize daily productivity (revenue) by scheduling work based on your technicians’ ability and route efficiency
- Develop and manage a process for holding your technicians accountable to time and attendance policies as well as your set service schedule
- Identify areas for process improvement and assist with creating and revising processes, ensuring better efficiency and customer experience
- Use and promote excellent customer service soft skills
Requirements
- College degree or at least 2 years related work experience in a customer service role, project management/coordination, and/or facility services knowledge preferred
- Interest (and ability) in learning new technology. We work with an industry-specific program called, Service Trade. You will be given basic training on program usage but it is up to each individuals’ initiative to develop advanced skills
- Exceptional interpersonal and persuasion skills
- Professional, customer-focused approach to completing assignments and representing Encore
- Knowledge of ( State) geography is a definite plus but not required
