Encore Fire Protection

Project Manager

• Liaison with contractors and engineers on schedules, permits, inspections, work orders and providing administrative support to the project management team.
• Preparing and updating project and building files ensuring completeness and accuracy.
• Submitting permit applications for Fire Alarm installation projects.
• Coordinating with project managers to understand what permits need to be submitted and to what governing authority.
• Actively tracking process of construction process to ensure inspections appointments are coordinated
• Tracking all upcoming, submitted and completed permit applications
• Managing and tracking all certificates of insurance ensuring that all coverage levels are in compliance with building standards.
• Assisting in the preparation of daily, weekly and monthly reports that discuss, in detail, the status of the project.

Project Coordinator

Operations

• Manage the service delivery schedule for a defined geographic region with up to 10 technicians
• Maximize daily productivity (revenue) by scheduling work based on your technicians’ ability and route efficiency
• Develop and manage a process for holding your technicians accountable to time and attendance policies as well as your set service schedule
• Identify areas for process improvement and assist with creating and revising processes, ensuring better efficiency and customer experience
• Use and promote excellent customer service soft skills
• Provide outstanding customer service while establishing the most efficient schedule for installation, repair, and service crews

Operations Coordinator

Sales

• Define sales goals, territories, and KPIs to drive accountability and focus.
• Conduct weekly 1:1s with reps and perform in-depth performance reviews twice a year.
• Provide hands-on coaching for calls, emails, follow-ups, and deal strategy; address underperformance proactively.
• Ensure the sales process is scalable, repeatable, and adaptable; oversee and optimize use of CRM (HubSpot) and sales tools (ZoomInfo).
• Plan and lead quarterly sales training and skills development; facilitate weekly team meetings and team-building activities; recruit, hire, and onboard new team members.
• Develop a deep understanding of customer needs; collaborate with SAMs and operations to craft tailored solutions.
• Serve as escalation point for sales or service-related issues including administrative challenges like invoicing; provide direction on pricing strategy and lead negotiations for large/complex opportunities.
• Lead a team of 10+ sales professionals to exceed targets; drive top-line revenue growth and increase booked margin year-over-year; expand market share across assigned region; monitor and manage sales costs.

Director of Sales

Human Resources

• Bridge People Operations, Payroll, and Finance; own intersection of employee data, compliance, and analytics.
• Lead analysis of people and payroll data across multiple systems to deliver actionable insights.
• Build and maintain dashboards and reports for leadership to support decision-making and workforce planning.
• Respond to requests for EEOC, headcount, demographic, and wage data across business units.
• Partner with internal stakeholders to identify reporting needs and build scalable solutions.
• Ensure adherence to local, state, and federal laws regarding employee data, pay, leave, and tax.
• Handle employment verification & wage reporting requests (Workers' Compensation, Unemployment, Department of Labor) and internal audit support.
• Own benefit billing reconciliation and file feed troubleshooting with vendors and systems.
• Monitor regulatory changes and update internal documentation/processes accordingly.
• Identify and lead process improvements to streamline reporting and reduce manual effort.
• Drive data cleanup and governance across HRIS, payroll, and benefits systems.
• Serve as systems translator between HR, Payroll, and IT; increase automation.
• Act as project lead or contributor on new systems, integrations, or operational rollouts.

HRIS Analyst

• Manage the service delivery schedule for a defined geographic region with up to 10 technicians
• Maximize daily productivity (revenue) by scheduling work based on your technicians’ ability and route efficiency
• Develop and manage a process for holding your technicians accountable to time and attendance policies as well as your set service schedule
• Identify areas for process improvement and assist with creating and revising processes, ensuring better efficiency and customer experience
• Use and promote excellent customer service soft skills

Product Designer

• Lead, mentor, and manage a team of fire sprinkler system designers.
• Oversee the creation of system layouts and drawings from concept through to final construction documents.
• Ensure all designs comply with NFPA codes, local jurisdictional requirements, and project specifications.
• Coordinate design efforts with sales, estimating, project management, and field installation teams.
• Review and approve all design submissions for accuracy, efficiency, and code compliance.
• Manage project design timelines to ensure deliverables are completed on schedule.
• Provide technical guidance to resolve design issues and respond to RFI/submittal requests.
• Maintain and improve departmental processes, design standards, and best practices.
• Assist with training and development of junior designers.
• Track and report design team performance metrics to leadership.
• Stay current on industry codes, software tools, and technology improvements.

Design Manager

IT Support

• Provide basic technical support for IT-related issues, including computers, mobile devices, printers, and applications.
• Troubleshoot and resolve common hardware and software problems for end-users.
• Assist with setting up new equipment, installing software updates, and maintaining user accounts.
• Perform routine maintenance tasks to keep systems running smoothly and securely.
• Maintain accurate records of support tickets and hardware inventory.
• Collaborate with team members to ensure a positive and efficient technology experience for all staff.

IT Technician

• Be the second layer between customers and technicians to ensure jobs are completed as promised
• Manage and oversee the service delivery for specific product lines
• Review scope of work and service contracts to ensure accuracy
• Match billing with contract quotes and identify discrepancies
• Investigate scope of work performed when billing discrepancies occur
• Communicate with customers daily regarding invoice changes
• Maintain focus on executing end-of-month billing cycle
• Work independently while building relationships with customers and internal partners
• Meet tough deadlines and handle high volume, fast-paced workload

Operations Specialist

• Lead estimates, proposals, and customer negotiations for fire alarm installation and service projects across Louisiana.
• Visit customer sites, take field measurements, and provide accurate estimates for new fire alarm systems.
• Build detailed proposals and pre-engineered solutions based on code requirements and project needs.
• Review construction documents and coordinate with general contractors or building owners to define project scope.
• Work closely with project managers, designers, field technicians, and other sales team members to ensure project alignment.
• Quote jobs, manage technical details, and ensure everything aligns before a project begins.
• Split time roughly 70% in the office and 30% in the field meeting clients, assessing systems, and building relationships.

Fire Alarm Service Sales Representative

Business Development Rep

• Master the ability to deliver our value-proposition in person, over the phone, and in writing
• Work with prospects and clients to identify needs, budgets, time-lines, business benefits, and key decision makers
• Develop and maintain relationships with key decision makers, influencers and other industry contacts
• Act as primary point person for prospective project opportunities from internal and external sources
• Accurately forecast and achieve sales goals
• Prepare proposals, arrange product demonstrations, deliver presentations, competitively price services, negotiate contract terms, close deals, and oversee the hand-off from sales to operations
• Maintain an organized and disciplined CRM usage to optimize success
• Learn and be passionate about the technical aspects of how our systems work to keep people safe

Business Development Executive

Account Executive

• Generate new business and expand existing customer relationships for fire alarm installation projects across southern New Jersey
• Conduct site visits, review construction documents, and develop accurate estimates and proposals based on NFPA and local code requirements
• Drive estimates, proposals, and customer negotiations for fire alarm installation projects
• Partner with general contractors, building owners, and property managers to define project scope and requirements
• Collaborate with project managers, engineers, designers, and field technicians to ensure a seamless handoff from sale to execution
• Consistently meet or exceed sales targets and contribute to regional growth
• Manage the full sales cycle on complex, technical projects and ensure successful project handoff and execution

Sales Executive, Fire Alarm

Financial Planning and Analysis

• Individual contributor reporting to the Finance Manager; work closely with the CFO and VP of Finance and finance organization.
• Support the preparation of monthly internal/external reporting packages including analysis.
• Assist in the preparation of the annual budget.
• Perform financial modeling and analysis, including operational/productivity measures.
• Assist in identifying and implementing process improvements to enhance efficiency and accuracy of financial planning and reporting.
• Collaborate with different departments to provide financial guidance on projects, investments, and business opportunities.
• Maintain and improve financial planning and reporting tools.

Project Coordinator

Operations Coordinator

Director of Sales

HRIS Analyst

Operations Coordinator

Design Manager

Operations Coordinator

IT Technician

Operations Specialist

Fire Alarm Service Sales Representative

Business Development Executive

Sales Executive, Fire Alarm

Financial Analyst