Encore Fire Protection

Account Executive

• Manage a book of existing customers with a focus on expansion, retention, and referrals
• Identify upsell and cross-sell opportunities across different systems, locations, and services
• Own the renewal process and keep contracts current
• Source and track public and private bid opportunities to stay ahead of future work
• Act as a trusted advisor—someone customers rely on for guidance and support
• Collaborate closely with service, install, and operations teams for a seamless customer experience
• Keep your pipeline, activities, and follow-ups organized in HubSpot (our CRM)

Risk

• Establish and oversee enterprise data governance frameworks, policies, and standards to ensure data quality, consistency, security, privacy, and compliance
• Define data ownership, stewardship, classification, retention, and lifecycle controls in partnership with business and IT leaders
• Build and operate governance workflows including issue intake, triage, root cause analysis, remediation tracking, and continuous improvement
• Lead governance councils and working groups to drive adoption, accountability, and consistent decision-making
• Serve as the primary data governance advisor to the CIO and senior leadership, aligning governance priorities with enterprise objectives
• Partner with business and functional leaders to identify where poor data quality or unclear definitions are impacting performance, then translate those gaps into actionable governance improvements
• Cultivate strong partnerships across business units and IT so governance is embedded in daily workflows

Data Governance Manager

• Meet customers, take measurements and provide accurate estimates on new sprinkler systems
• Build estimates, quotes, and pre-engineering solutions for customers
• Review construction contract documents and coordinate with general contractor/owner, and gather the required information for design scope and shop drawing preparation
• Collaborate with internal project management, field construction, design team, and other members of the sales team

Sprinkler Sales Executive

• Visit customer sites, take field measurements, and provide accurate estimates for new fire alarm systems
• Build detailed proposals and pre-engineered solutions based on code requirements and project needs
• Review construction documents and coordinate with general contractors or building owners to define project scope
• Work closely with project managers, designers, field technicians, and other sales team members
• Split your time—roughly 70% in the office, 30% in the field—meeting clients, assessing systems, and building relationships

Fire Alarm Sales Executive

Project Manager

• Fielding questions from our technicians and offering recommendations to navigate complex situations on job sites
• Effectively communicating with our customers and taking ownership for resolving project-related issues
• Creating schedules for your team and assessing their performance while identifying areas of improvement
• Ensuring projects are completed on time and providing the necessary support to the team to make this happen
• Keeping track of material and equipment inventory for projects and placing orders as needed
• Being a positive and professional representative of Encore while dealing with customers, directly and indirectly

• Fielding questions from our technicians and offering recommendations to navigate complex situations on job sites
• Effectively communicating with our customers and taking ownership for resolving project-related issues
• Creating schedules for your team and assessing their performance while identifying areas of improvement
• Ensuring projects are completed on time and providing the necessary support to the team to make this happen
• Working alongside general contractors, project managers and other key stakeholders to meet business goals
• Keeping track of material and equipment inventory for projects and placing orders as needed
• Being a positive and professional representative of Encore while dealing with customers, directly and indirectly

Fire Alarm Installation Project Manager

Kitchen Suppression Installation Project Manager

Security Engineer

• The ability to install, service, program, test, inspect and troubleshoot basic and complex security camera and alarm systems with limited or no supervision.
• May require some overtime hours at night, on weekends and at a moment's notice for emergency calls.
• Ability to coordinate with contractors, customers, building maintenance personnel, and office personnel to execute daily workload.
• Ability to identify code issues and non-conformance issues.
• Confidence and accuracy making recommendations regarding system installation improvements.
• Commitment to respond and carry out to completion any troubleshooting and repairs on assigned customer systems.
• Exceptional work ethic and attention to detail.

Security Systems Technician

Fire Alarm Project Manager

Business Development Rep

• Master Encore’s value proposition and deliver it with impact
• Prospect, cold call, network, and generate your own leads
• Work with executives and decision makers to identify needs, budgets, timelines, and business risks
• Develop and maintain strong relationships with key decision makers
• Serve as the primary point of contact for new project opportunities
• Accurately forecast your pipeline and deliver against sales targets
• Build proposals and ensure a smooth hand-off to operations
• Use CRM consistently to track activity and manage your territory

Business Development Executive

Sales

• Prospect and build new customer relationships to identify fire alarm installation opportunities
• Visit customer sites, take field measurements, and assess project needs
• Prepare detailed estimates and pre-engineered proposals in line with local and national code requirements
• Review construction documents and coordinate with general contractors, building owners, and facility managers to define project scope
• Collaborate with internal teams—project managers, designers, and field technicians—to ensure smooth project transitions
• Split your time between office work and field visits

Fire Alarm Sales

• Security Strategy & Program Execution: Contribute to the development and ongoing refinement of the organization’s cybersecurity strategy and operational plans.
• Implement and maintain security policies, standards, and procedures in alignment with established governance.
• Track security metrics and provide regular updates to IT leadership to support decision-making.
• Business Partnership & Enablement: Work closely with IT, business, and operational teams to ensure security considerations are incorporated into projects and initiatives.
• Support security input for M&A activities, including assessments and post-integration execution.
• Provide guidance on security requirements for new technologies and solutions.
• Risk Management & Compliance: Coordinate and execute regular risk assessments, vulnerability management cycles, and remediation activities.
• Support compliance efforts for regulatory, industry, and internal security frameworks (e.g., NIST, ISO 27001, PCI-DSS, GDPR, HIPAA).
• Assist with internal/external audits and manage security components of vendor risk assessments.
• Security Operations & Incident Response: Manage day-to-day security operations including monitoring, threat detection, and incident escalation.
• Maintain and update the incident response plan; lead investigations and coordinate response activities as needed.
• Conduct basic root-cause analysis and drive follow-up remediation actions with technical teams.
• Identity, Access, and Data Protection: Administer identity and access management (IAM) processes and support privileged access controls.
• Maintain data protection controls such as data classification, encryption, and DLP technologies.
• Security Awareness Training & Culture: Coordinate and deliver security awareness training across the organization.
• Promote security best practices and support efforts to build a security-first culture.
• Security Vendor & Tool Management: Manage security tools and platforms (e.g., SIEM, EDR, IAM, DLP, SOAR, cloud security tools) including configuration, tuning, and health monitoring.
• Support vendor evaluations, renewals, and contract management to ensure tools meet operational needs.
• Engage with external security communities to stay current with emerging trends and best practices.
• Team Leadership & Development: Lead, mentor, and support a team of security professionals, ensuring alignment with Encore Core Fundamentals.
• Set clear expectations, provide coaching and performance feedback, and support ongoing professional development.
• Contribute to maturing security processes and team capabilities through continuous improvement initiatives.

Cyber Security Manager

Manager

• Oversee day-to-day operations—lead a growing team of both office professionals and field technicians, providing hands-on support and clear direction
• Serve as a knowledge hub, providing expert guidance to navigate complex service calls
• Collaborate with our Deficiency Sales Team, offering strategic product suggestions to ensure accurate system repair quotes and remediation steps
• Maintain strong relationships and communicate effectively with customers, taking ownership of resolving service-related issues
• Set clear goals and expectations for the team while identifying coaching and development opportunities, helping them grow their technical and industry expertise
• Partner with senior leadership to drive departmental strategy, set operational targets, and improve profitability
• Conduct onsite visits as needed to ensure work is completed safely, efficiently, and up to Encore standards